contract

Fri
01
Feb
Dennis Faas's picture

Scammed by PC / Web Network Experts? Here's What to Do

Infopackets Reader Sally S. writes: " Dear Dennis, Last week I was using the web browser and suddenly I received an alert that my PC needed to be updated, and told me to call 855-558-9222 to fix the problem. I called the number and spoke to someone ... with an Indian accent . They connected to my PC and installed a firewall and some other programs. They told me it would cost $199 to fix it, or I could pay $350 as an 'upgrade' for a tech support contract (which I did). I am still receiving pop up advertisements on my machine and it appears that I am no better off than when I started. I have tried ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... and have paid them a grand total of almost $12,000 (up until recently). They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. They keep calling me all the time and want to gain access to my computer. They told me my computer was being used to commit crimes and that I needed to get it fixed ... (view more)

Mon
17
Jul
Dennis Faas's picture

Explained: Most 'PC Support' Contracts Are Scams

Infopackets Reader Bob W. writes: " Dear Dennis, I believe that I have been scalped for a 3 year insurance policy and a 1 year extended warranty from Microsoft for the sum of $200.00. While going to Amazon's website, I received an alert that claimed ... that I was infected and that Microsoft was blocking my computer's further use and a phone number was shown to call. The listed URL was pointing to ' Secure Microsoft Support .' Based on that, I bit! 3.5 hours later and continued phone correspondence with 3 techs, my machine appeared to be functioning perfectly. The firm's name is ' LIVE PC EXPERTS ... (view more)

Wed
08
Aug
Dennis Faas's picture

Courts Favor Consumers Over Abusive EULAs

Two recent court rulings indicate that judges are paying closer attention to how corporations conduct online and technological transactions with their customers. This is good news for consumers. (Source: Wired.com ) End User License Agreements ... (EULAs) are usually lengthy and full of all kinds of legalese. Almost all of them are one-sided and oppressive, offering consumers no choice but to take it or leave it. The first case of Gatton v. T-Mobile (PDF) involved a California Appeals Court that over ruled a provision in the EULA that required consumers to go through arbitration if they wanted to ... (view more)

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