informatico experts

Fri
11
Oct
Dennis Faas's picture

MUST SEE Video - Indian Tech Support Scammers Infiltrated!

Dear Infopackets Readers, For the past 5+ years I've been writing articles about fake tech support scammers based in India. In fact, I just published an article about "Expert4Help" scam last week. Here's how the scam works: While browsing the ... Internet, you may suddenly receive a full screen "virus warning". The warnings appear even when browsing legitimate websites (Amazon.com, for example). The warnings are often accompanied by a computer-generated voice, which says that the computer is infected and that you must call "Microsoft support" to "fix" the "problem". These warnings are meant to be ... (view more)

Fri
04
Oct
Dennis Faas's picture

Scammed by Expert4help.com? Here's What to Do

Infopackets Reader Tricia B. writes: " Dear Dennis, I stumbled across your article on PC / Web Network Experts after researching Expert4help.com scam . A few weeks ago I was using my PC when suddenly I received a popup virus alert stating that my PC ... was infected. I called 1-833-257-8555 and spoke to a man with a thick Indian accent . They then connected to my PC remotely and installed some antivirus software to 'fix' the 'problems'. They then wanted me to sign a 3 year contract with them for $898 . I told them 'No,' and that I would pay $350 for a 1 year contract. They kept insisting that I ... (view more)

Fri
12
Jul
Dennis Faas's picture

Explained: Does Microsoft Send Virus Alerts?

Infopackets Reader Jamil S. writes: " Dear Dennis, Lately I have been inundated with Microsoft virus alerts in my web browser claiming that my PC is infected and to call a 1-800 number to fix the problem. There is no way to dismiss the window. The ... Microsoft virus alerts appear suddenly and without warning, even if I'm on Amazon.com (for example). Sometimes the alerts have a very loud verbal pronouncement of a virus and insist that I call the number on the screen. Does Microsoft send virus alerts? Or is this fake? I have scanned my PC and it says no viruses. What gives? " My response: Does ... (view more)

Wed
05
Jun
John Lister's picture

Windows 10 Apps Plagued by Fake Tech Support Ads

Developers have been shocked to discover their apps for the Windows Store are carrying scam advertising. They are blaming Microsoft for not properly vetting the ads it inserts into the apps. The apps in question are for Windows 10 and are part of ... the "modern Windows experience" which lets users get software from an the official Microsoft Store similar to Google Play (for Android) and Apple's App Store (for iOS devices). The only difference is that Windows also allows users to download and install programs directly from software developers. App makers who use the Windows Store have ... (view more)

Mon
08
Apr
Dennis Faas's picture

Scammed by Smart PC Experts? Here's What to Do

Infopackets Reader Bill H. writes: " Dear Dennis, I was on Amazon.com and suddenly a warning message appeared, stating that my PC was infected with a virus and to call 1-866-666-1917 to fix the problem. There was no way to close the window. I called ... the number and spoke to a fellow at Smart PC Experts ( smartpcexperts.com ), who had a very thick Indian accent . They convinced me that my PC was infected with the Zeus Trojan and it needed to be fixed. I allowed them remote access to my machine and they installed some software. After that, they demanded $499 as payment for their services. I was ... (view more)

Fri
01
Feb
Dennis Faas's picture

Scammed by PC / Web Network Experts? Here's What to Do

Infopackets Reader Sally S. writes: " Dear Dennis, Last week I was using the web browser and suddenly I received an alert that my PC needed to be updated, and told me to call 855-558-9222 855-500-0395 to fix the problem. I called the number and ... spoke to someone with an Indian accent . They connected to my PC and installed a firewall and some other programs. They told me it would cost $199 to fix it, or I could pay $350 as an 'upgrade' for a tech support contract (which I did). I am still receiving pop up advertisements on my machine and it appears that I am no better off than when I started. ... (view more)

Wed
07
Nov
John Lister's picture

Chrome To Block Ads On Scam Websites

Google's Chrome browser will soon block all ads on sites that have "abusive experiences" for users. It's designed as a way to put financial pressure on scammers. It's a new step following on from an existing attempt to protect users against ... misleading websites. 'Misleading' has a couple of meanings in this context. One is sites that carry pop-up or other ads that falsely claim to be system warnings, such as those which state the user's computer has malware. In this case, the user either downloads (and pays for) fake security software to "fix" the "problem", or is directed ... (view more)

Fri
26
Oct
Dennis Faas's picture

How to Fix: Activation Key Damaged (Scam)

Infopackets Reader Jack F. writes: " Dear Dennis, My Edge web browser randomly displays a security alert stating that 'The server www[dot]mariopullmesdas.info is asking for your user name and password. The page reports an error code of 0x80070424, ... then says that my 'Activation key is damaged'. To fix the problem I need to call the Microsoft Help Desk at (855)-684-9323. A computer generated voice says that my computer will keep restarting every few minutes if I don't fix the problem and that my personal data is at risk. What do I do? " My response: This is a web browser fake tech support scam ... (view more)

Mon
10
Sep
Dennis Faas's picture

Explained: If I Reset Windows 10 will it Remove Malware?

Infopackets Reader Abdul M. writes: " Dear Dennis, A few weeks ago my computer gave me a warning message that I was infected with virus and that I needed to call 1 800 208 0798 to fix the problem. The man I spoke to had an Indian accent and said he ... was from Microsoft. He then connected to my computer and removed the virus, then demanded $199 payment which I paid. He then forwarded me to another security specialist, who examined my system and said that my firewall was broken and it would cost another $350 to fix it. If I didn't pay it, he said hackers would attack my computer . At this point I ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... and have paid them a grand total of almost $12,000 (up until recently). They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. They keep calling me all the time and want to gain access to my computer. They told me my computer was being used to commit crimes and that I needed to get it fixed ... (view more)

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