microsoft

Wed
13
Jun
John Lister's picture

Consumer Group Claims Win10 Problems 'Widespread'

A consumer group is demanding compensation for users who've spent time and money fixing computer problems caused by Windows 10. It also wants updates and tech support to be improved. The call comes from "Which?", an independent organization in the ... United Kingdom that's similar to the US Consumer Reports group. It's brought up Windows 10 in the past: two years ago it revealed that more than 1,000 of its members had complained about the system. Now Which? says it's continuing to receive complaints and carried out a survey of members. It questioned more than 1,100 members who use ... (view more)

Tue
12
Jun
John Lister's picture

Microsoft Scales Back Tech Support for Windows 7, 8

Microsoft staff will no longer answer questions about Windows 7 and 8.1 in support forums. It's also keeping quiet about several other hardware and software products. The products concerned are already mostly into Microsoft's "extended support", ... rather than "mainstream support" periods. That means Microsoft is no longer adding new features to the software, handling warranty claims, or offering free support through online tools or phone lines. Instead, it merely issues patches for security problems and bugs. While Microsoft no longer offered direct help services for the ... (view more)

Tue
01
May
John Lister's picture

Windows 10 Update: Here's What's New

Microsoft has released the latest major update to Windows 10 for 2018. The main changes are most useful for people who do a lot of work on their PC, particularly if they use multiple computers. The update is part of Microsoft's new approach to ... evolving Windows 10. It continues to issue monthly security fixes, but has dropped the old approach of issuing new features as and when they are ready, then rounding them up in a 'service pack' every year or so before eventually moving on to the next version of Windows. Instead, the idea is to never have a completely new version, but rather to add new ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... ... [and have paid them a grand total of almost $12,000 up until recently]. They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. [They keep calling me all the time and want to gain access to my computer] ... They told me my computer was being used to commit crimes and that I needed to get ... (view more)

Wed
21
Feb
John Lister's picture

Microsoft Details Anti-Malware Cloud-Based System

Microsoft says it used artificial intelligence to not only spot and identify and attempted malware attack, but to block it more than a thousand times in the next half hour. It says the defense was possible thanks to Windows Defender being used ... locally on the victim's computer, as well analyzing the snippet of code using cloud-based antimalware. The company calls it an example of machine learning. This means computers are able to figure things out for themselves, rather than simply following 'true or false' routines that are part of a program. Similar to antivirus, the most basic level of anti ... (view more)

Tue
20
Feb
John Lister's picture

Google Exposes Unfixed Microsoft Edge Security Flaw

Google has revealed a security flaw with the Microsoft Edge browser before Microsoft released a patch. It's a controversial move with arguments across both the tech and security industries. The flaw in question is somewhat complicated. In very ... simplified terms, the flaw is to do with how Microsoft Edge converts website code into what users see on their computer screen when visiting a website. Google realized that it could work out precisely when the browser would access part of the computer's memory and use this knowledge to effectively set a booby trap. That could then force the computer to ... (view more)

Fri
09
Feb
Dennis Faas's picture

How to Fix: KB4056892, KB4058258 Won't Install; Other Updates Stuck

Infopackets Reader Jeff W. writes: " Dear Dennis, I am having a problem with Windows 10 not updating - it keeps telling me that KB4058258 and KB4074595 won't install. It will attempt to install the updates, then when I check Windows Update again ... those two updates are there again. KB4058258 is a cumulative update for Windows 10 whereas KB4074595 is a security update for Adobe Flash update. Can you help? " My response: I asked Jeff if he would like me to connect to his system using my remote desktop support service , and he agreed. I have been receiving a lot of inquiries about this lately and ... (view more)

Wed
07
Feb
John Lister's picture

Microsoft Abandons The Unusual 'Windows 10 S'

Microsoft is ditching a special version of Windows 10 that was based around security and low costs. That said, Windows 10 S had some major restrictions on the programs it could run. Though it will no longer be available as a standalone edition, it ... will now be included as an optional mode in some Windows computers. That means Microsoft is likely continuing to target schools with the option. To many analysts, Windows 10 S was Microsoft's take on the Google Chromebook range. The distinguishing feature of Windows 10 S was that it only ran apps that were downloaded and installed from the Windows ... (view more)

Mon
30
Oct
Dennis Faas's picture

How to Fix: Stop Windows 10 Update Restart / Reboot

Infopackets Reader Steve P. writes: " Dear Dennis, I have a question regarding the Microsoft policy to have Windows 10 reboot after an update automatically. Oftentimes the automatic reboots cause me to lose my work (example: open documents, open ... tabs on my browser, certain folders open, etc). I would prefer to have it so that Windows 10 doesn't reboot on updates. I understand the policy to reboot on update is forced Windows 10 users but can this be prevented? " My response: You can stop Windows 10 from rebooting on updates using two easy methods, which I will describe below. Before I get into ... (view more)

Wed
18
Oct
John Lister's picture

Windows 10 Fall Creators Update Imminent

The latest major update to Windows 10 starts rolling out to the general public this week. Some of the most useful changes will be behind the scenes, but there will be the first hints in a longer-term program to revamp the way the system looks on ... screen. The "Fall Creators Update" is the latest of the twice-yearly major Windows 10 updates that add new features. That's in contrast to the more frequent updates that fix performance and security problems. As usual, it's been available to people in Microsoft's testing programs before this roll out. Windows 10 Fall Creators Update will be a ... (view more)

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