programs

Fri
20
Jan
Dennis Faas's picture

Explained: if I Reset Windows 10, What Happens?

Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic - as such, I have decided I would like to reset ... it. My question is: if I reset Windows 10 what happens? As far as I recall there is a hard drive partition on my system for resetting the PC - will I still get Windows 10 or will I get Windows 7? What does system restore do? " My response: This is a very frequently asked question, though your question in particular deal with three completely separate ... (view more)

Fri
06
Jan
Dennis Faas's picture

How to Fix: Can't Uninstall AVG Web TuneUp (Won't Remove)

Infopackets Reader Steve S. writes: " Dear Dennis, I have a program called 'AVG Web TuneUp' which refuses to uninstall from my system. I have gone to the Control Panel -> Programs and Features and right clicked it, and selected 'Uninstall' ... multiple times. It goes through the process each time and tells me to reboot - however, after the reboot the program is still there. Is there a way I can remove AVG Web TuneUp from my machine manually? " My response: I asked Steve if he would like me to connect to his machine via my remote desktop support service to have a closer look, and he agreed. ... (view more)

Mon
31
Oct
Dennis Faas's picture

How to Fix: MS Office Key Not Valid, Won't Activate

Infopackets Reader Pat P. writes: " Dear Dennis, I recently had to rollback Windows 7 because the system appeared to be corrupt. The rollback worked. However, now whenever I try to open MS Office it starts up with a message that it is configuring MS ... Office, then says 'MS Office requires validation'. I chose the option to activate on line (or by phone), but then all I get after that is a message that MS Office could not be activated because the product key is invalid. What do I do now? " My response: I did have this exact same problem a few months back with another user. The scenario was ... (view more)

Mon
01
Aug
Dennis Faas's picture

How to Fix: 'Error 1317: Setup Cannot Create Directory' when Installing a Program

Infopackets Reader Bob T. writes: " Dear Dennis, I just upgraded to Windows 10; unfortunately the Windows 10 upgrade corrupted my Start menu and tray bar, so I decided to do a clean install - which also means I have to reinstall all my programs. I'm ... now trying to install MS Office 2010 on the machine, but the MS Office setup.exe program keeps telling me 'Error 1317: Setup Cannot Create Directory C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office', and then rolls back and cancels the installation. I have tried using my original MS Office disc, and have also downloaded MS ... (view more)

Fri
05
Feb
Dennis Faas's picture

Explained: Can I remove Microsoft Visual C++ Redistributable?

Infopackets Reader John G. writes: " Dear Dennis, I have about having six different versions of Microsoft's Visual C++ Redistributable Package installed on my system (both in 32-bit and 64-bit versions), as listed in my Windows Control Panel via the ... Programs and Features. Can I remove any of the Microsoft Visual C++ Redistributable packages, or do I need all of them? " My response: The answer to this question is similar to the question I received about having multiple instances of .NET framework installed on the system . In a nutshell: if you have any of the Visual C++ Redistributable ... (view more)

Fri
08
Jan
Dennis Faas's picture

How to Fix: Windows 10 Programs Missing from Start Menu

Infopackets Reader Kelly S. writes: " Dear Dennis, I just upgraded to Windows 10 and many of my programs are missing from the Start Menu. For example, Office 2013 is missing, so is Adobe Acrobat, and also Norton Antivirus is gone. Do you have any ... idea how this happened? Can you help me find my missing programs in the Start Menu? " My response: There are a number of reasons why programs go missing from the Start Menu after upgrading to Windows 10 - I'll try and shed some light. Windows 10 Program Incompatibility If a program is not compatible with Windows 10 , it will not be imported when you ... (view more)

Fri
02
Oct
Dennis Faas's picture

How to Fix: Can't Uninstall or Reinstall Silverlight

Infopackets Reader Tim S. writes: " Dear Dennis, I am trying to play Netflix on my computer, which requires Microsoft Silverlight. Every time I try and play a movie, I get an error stating that Silverlight is not installed on the system. But when I ... check in my Control Panel via Add / Remove programs, Silverlight says it's installed. I have tried to install the latest version of Silverlight from the Internet but it won't install. I don't get it. Can you help? " My response: I knew this problem would require some troubleshooting, so I contacted Tim and he agreed to let me access his computer ... (view more)

Mon
21
Sep
Dennis Faas's picture

7 Ways to Repair or 'Factory Reset' Windows 10

Infopackets Reader Gail N. writes: " Dear Dennis, I have two HP laptops: one that came with Windows 7 and the other with Windows 8. I have already upgraded both laptops to Windows 10 using the 'get Windows 10 app' via the desktop. My question is: ... what happens if Windows 10 fails and I need to factory restore my laptop? Will I get back Windows 10 or will it reload the original operating system (Windows 7 or 8)? I ask because both my HP laptops have a 'factory restore' partition which I can access by pressing F11 on my keyboard during bootup. Also, is there any way to fix my laptop without ... (view more)

Mon
31
Aug
Dennis Faas's picture

How to Fix: Program not Compatible with Windows 10

Infopackets Reader Stacie M. writes: " Dear Dennis, I upgraded to Windows 10 over the weekend, but unfortunately many of my programs appear to be incompatible. For example, a program either gives me an error and immediately exits, or it runs but ... doesn't work properly. If I would have known that my programs won't work with Windows 10, I don't think I would have upgraded. Is there anything I can do to make my programs compatible with Windows 10? " My response: When I first upgraded to Windows 10, many of my favorite programs wouldn't work properly, either - similar to what you describe. For ... (view more)

Mon
13
Jul
Dennis Faas's picture

Windows 10 Upgrade: do I have to Reinstall Programs?

Infopackets Reader Ed H. writes: " Dear Dennis, Regarding Windows 10: do I have to reinstall my programs once Windows 10 is installed, or will everything move over automatically? I'm confused because I read that if I install Windows 10 I will have ... to reinstall programs, but other websites say that I won't have to reinstall any programs. How can I know for sure? " My response: Most users will be doing an 'in-place upgrade' through Windows Update; in that case, most of your programs (including your user data) should automatically move over without any problems. On the ... (view more)

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