refund

Thu
28
Jan
John Lister's picture

Microsoft Refunds $8,000 Video Game Bill

Microsoft has refunded a man whose son used his credit card to spend more than $8,000 on a video game. It's a surprise move given the son is 17 years old. Lance Perkins's son had used a credit card provided by his father to make "micro transaction" ... purchases for the FIFA soccer game on the Xbox video game console. The game includes an "Ultimate Team" mode in which players can create a fictional super team using players from around the world, rather than sticking to real world team lineups. The son claims that although he knew Ultimate Team carried an extra cost, he ... (view more)

Thu
27
Jan
Dennis Faas's picture

Microsoft Sued Over Windows 7 Pre-Bundling

An Italian consumer agency is suing Microsoft because it experienced difficulty getting a refund for an "unwanted" copy of Windows 7 which came pre-bundled with a new PC. If it gets as far as a verdict, it could set a legal precedent. The case ... involves Vincenzo Donvito, a man which resides in Florence, Italy. He bought an ASUS Eee PC netbook that came pre-bundled with the starter edition of Windows 7 already installed. Donvito later decided he did not want to use Windows 7 Starter and instead wanted to replace it with an alternative operating system (OS) for his Eee PC. (Source: ... (view more)

Tue
13
Oct
Dennis Faas's picture

iPhone App Refund Policy Inconsistent

Apple has been criticized over its refusal to refund users who buy iPhone applications ("app") that don't work properly. In most cases, the firm only gives refunds if the app fails to download correctly, but not if the app itself is faulty. The ... issue gained attention when it was raised by New York Times blog writer Eric Taub. He complained that the refund policy means users don't have any opportunity to try an app and get their money back if it is of poor quality. (Source: nytimes.com ) Apple Refusing Refunds for Broken Apps However, David Coursey of PC World notes that in some ... (view more)

Tue
04
Aug
Dennis Faas's picture

Apple Accused Of Exploding iPod Cover-up

A British newspaper claims Apple ordered a customer whose iPod exploded to keep quiet about it. The Times says the company refused to refund the customer unless they signed a confidentiality agreement. Ken Stanborough one day found his daughter's ... iPod overheating to the point when he could no longer hold it. He threw it from his back door and within 30 seconds it exploded and flew "10 feet in the air." He contacted both the retailer where he bought the device, Argos, and Apple itself. Eventually he received a letter from Apple offering him a full refund but denying any liability. The letter ... (view more)

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