repair

Fri
10
Aug
Dennis Faas's picture

How to Fix: Microsoft Visual C++ Hangs During Install

Infopackets Reader Joe P. writes: " Dear Dennis, I have Windows 7 Ultimate 64bit. I am trying to install 'ON1 Photo Editor' on my machine which requires Microsoft Visual C++ 2015 Redistributable. The installer package for the ON1 Photo Editor ... includes the Microsoft Visual C++ 2015 Redistributable as part of the installation. During the installation, however, the Microsoft Visual C++ hangs during the install and does not proceed. I have let it sit for over 24 hours and nothing happens - the installation hangs and ultimately fails . I should also mention that my Windows Update is also broken ... (view more)

Thu
21
Jun
John Lister's picture

Apple Disabled iPhones due to 3rd Party Repair

Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)

Mon
31
Oct
Dennis Faas's picture

How to Fix: MS Office Key Not Valid, Won't Activate

Infopackets Reader Pat P. writes: " Dear Dennis, I recently had to rollback Windows 7 because the system appeared to be corrupt. The rollback worked. However, now whenever I try to open MS Office it starts up with a message that it is configuring MS ... Office, then says 'MS Office requires validation'. I chose the option to activate on line (or by phone), but then all I get after that is a message that MS Office could not be activated because the product key is invalid. What do I do now? " My response: I did have this exact same problem a few months back with another user. The scenario was ... (view more)

Mon
21
Sep
Dennis Faas's picture

7 Ways to Repair or 'Factory Reset' Windows 10

Infopackets Reader Gail N. writes: " Dear Dennis, I have two HP laptops: one that came with Windows 7 and the other with Windows 8. I have already upgraded both laptops to Windows 10 using the 'get Windows 10 app' via the desktop. My question is: ... what happens if Windows 10 fails and I need to factory restore my laptop? Will I get back Windows 10 or will it reload the original operating system (Windows 7 or 8)? I ask because both my HP laptops have a 'factory restore' partition which I can access by pressing F11 on my keyboard during bootup. Also, is there any way to fix my laptop without ... (view more)

Mon
29
Jun
Dennis Faas's picture

How to Fix: 'sfc /scannow' Fails, Won't Complete

Infopackets Reader Terry C. writes: " Dear Dennis, I am trying to run the command 'sfc /scannow' (system file checker) through the Windows command prompt to repair corrupt Windows files, but every time I try and run 'sfc /scannow', it stops at 42% ... and gives the error message 'Windows Resource Protection could not perform the requested operation.' Therefore, the 'sfc /scannow' does not complete and I can't repair my corrupt Windows files. How can I fix this so I can finish running the scan and fix my files? " My response: I had the "Windows ... (view more)

Fri
20
Mar
Dennis Faas's picture

How to Fix: Windows 8 Critical Service Failed (Blue Screen)

Infopackets Reader Anne F. writes: " Dear Dennis, After a Windows Update, my laptop rebooted and then displayed a blue screen of death (BSOD) with the error message CRITICAL SERVICE FAILED. After that, the computer reboots and goes into a continuous ... loop -- I am not able to get into Windows at all. I used various repair discs and managed to gotten rid of the CRITICAL SERVICE FAILED message, but now my computer boots into a black screen with the message No Operating System Found. When I use one of the downloaded repair disks, I see my C drive and Windows 8 is still on there, so I don' ... (view more)

Mon
19
Jan
Dennis Faas's picture

How to: Reset Any Password: Windows Vista, 7, 8, 10

Infopackets Reader 'ltb223' writes: " Dear Dennis, I have a Windows 7 Pro computer which I haven't used for a long time. Now I want to use it, but I cannot remember my password. It has only one user account, so I believe I need to reset the admin ... password. Is there anyway to recover the lost password or am I stuck with reinstalling Windows and losing all previous data and programs? " My response: It's possible to reset the admin password, or any user password using a special password reset 'trick'. It involves replacing the 'Ease of Access' program at ... (view more)

Mon
20
Oct
Dennis Faas's picture

How to Repair Windows Dual Boot, Multi-boot?

Infopackets Reader 'Sprenger' writes: " Dear Dennis, I have four hard drives in my PC and four different operating systems. My main hard drive has Windows XP, then my second drive has Vista Ultimate, the third has Windows 7 Ultimate, and the fourth ... has Windows 8.1. I want to get rid of the Windows XP drive, but if I disconnect it, none of my other hard drives will boot. What should I do? I prefer to have Windows 7 as the default operating system. I want to avoid formatting all my hard drives just to get them working again. Any suggestions? " My Response: It sounds like your Windows XP drive ... (view more)

Thu
26
Sep
Dennis Faas's picture

'TuneIn for Android 8.0', and 'Complete Internet Repair 2.0.0.1490'

TuneIn for Android 8.0 Listen to the world's best radio stations with TuneIn for Android. This program gives you instant and easy access to a wide variety of radio streams featuring sports, music, news, and comedy. Enjoy 70,000 live stations and two ... million podcasts with TuneIn for Android. http://tunein.com/ Complete Internet Repair 2.0.0.1490 Is your network connection slow or frequently dropping out? Then check out Complete Internet Repair, which will attempt to find and resolve problems with your Internet connection. This program will help you determine if your problem is a network, ... (view more)

Tue
19
Feb
Dennis Faas's picture

Surface Pro Tougher to Repair Than iPad: Report

A new report finds that Microsoft's newly-released Surface Pro tablet computer is tougher to repair than an Apple iPad. The device, which officially launched on February 9, 2013, is reportedly built in a way that makes it very tough for an owner to ... perform their own hardware maintenance. The report comes to us from consumer technology hardware blog ifixit, which after performing a teardown of the Microsoft Surface Pro reports that "Microsoft has essentially glued down anything that could be glued, making it incredibly difficult for a user to repair on their own." Battery-Gluing Arouses Anger ... (view more)

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