system file

Fri
17
Mar
Dennis Faas's picture

How to Fix: BAD_POOL_CALLER Blue Screen of Death

Infopackets Reader David L. writes: " Dear Dennis, I have a VERY perplexing problem! My wife and I are trying to publish a book online a website (CreateSpace.com) - unfortunately, both her system and my system are crashing with blue screens of death ... (BSOD) error: BAD_POOL_CALLER. I am using Mozilla Firefox on my machine, and she is using Edge. I've called Microsoft and talked to their support for over 4 hours but they were unable to help - and in fact, my system is operating even worse than before! You've done work for me in the past and I need to have you connect to my system and tell me ... (view more)

Mon
14
Mar
Dennis Faas's picture

How to Fix: NTDLL.DLL Error - The Definitive Guide

Infopackets Reader Gerry O. writes: " Dear Dennis, I am running windows 8.1 and have a program that reports an ntdll.dll failure. Will an upgrade to Windows 10 (not clean install) create a new ntdll.dll file, would I need to do a clean install of ... windows 10? Is there another way of getting a clean ntdll.dll file without upgrading? " My response: The file ntdll.dll is typically located in c:\windows\system32, and in very old versions of Windows (such as Windows XP), in the c:\i386 directory. The ntdll.dll file is a legitimate dynamic link library file (DLL) and is referred to as the "NT Layer ... (view more)

Mon
29
Jun
Dennis Faas's picture

How to Fix: 'sfc /scannow' Fails, Won't Complete

Infopackets Reader Terry C. writes: " Dear Dennis, I am trying to run the command 'sfc /scannow' (system file checker) through the Windows command prompt to repair corrupt Windows files, but every time I try and run 'sfc /scannow', it stops at 42% ... and gives the error message 'Windows Resource Protection could not perform the requested operation.' Therefore, the 'sfc /scannow' does not complete and I can't repair my corrupt Windows files. How can I fix this so I can finish running the scan and fix my files? " My response: I had the "Windows ... (view more)

Tue
19
Apr
Dennis Faas's picture

Computer spontaneously reboots during Startup?

Infopackets Reader Lee W. write s: " Dear Dennis, First of all, thanks for your newsletter; it is very helpful, so much so that I thought I would never have to ask a question! But alas, I have dilemma that I can't seem to get past. I'm running ... Windows XP on a custom-built PC. I've had the PC for almost a year now, but within the last five months, whenever I boot up, the machine spontaneously reboots on its own several times before all my programs actually load. Windows XP doesn't actually load until this happens several times, and this happens almost every time. I've kept the PC on all ... (view more)

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