text explosion

I don't know if I'd ever mentioned this here, but I have a job online answering email support questions for a large community website. My cohorts and I have a set of standard answers for the most commonly asked questions. We have a web page where we ... keep a copy of these so that we can paste them into emails while we answer users questions. The problem: I had been thinking that there must be an easier way to quickly paste in answers rather than going to the support page constantly and browsing through it for the right answer to place in the emails. The solution: When it comes to doing things ... (view more)