virus

Mon
10
Sep
Dennis Faas's picture

Explained: If I Reset Windows 10 will it Remove Malware?

Infopackets Reader Abdul M. writes: " Dear Dennis, A few weeks ago my computer gave me a warning message that I was infected with virus and that I needed to call 1 800 208 0798 to fix the problem. The man I spoke to had an Indian accent and said he ... was from Microsoft. He then connected to my computer and removed the virus, then demanded $199 payment which I paid. He then forwarded me to another security specialist, who examined my system and said that my firewall was broken and it would cost another $350 to fix it. If I didn't pay it, he said hackers would attack my computer . At this point I ... (view more)

Mon
08
Jan
Dennis Faas's picture

Can Malware (Spectre, Meltdown) Spy After Reboot?

In regard to last week's article on the Spectre and Meltdown CPU exploits, which affects 100% of all computers made since 1995, user 'rep' had the following question to ask: " Dear Dennis, [Being that this is a hardware exploit], am I right in ... thinking that any passwords, etc, which are stored in the CPU's memory are lost when the computer is shut down? If so, could I simply shut off the computer and reload it every time I want to use Internet banking and would that keep me safe from these exploits? " My response: I posted my original response in the comments section of Friday's article, but ... (view more)

Mon
31
Jul
Dennis Faas's picture

How to Fix: Remove SystemTask.exe / SystemTaskInfo.exe Virus (100% CPU Usage)

Infopackets Reader Michael B. writes: " Dear Dennis, Thank you so much for helping me to patch my Windows 2003 Server against the SMB attacks and for removing Windows_Update.exe virus a few weeks back . A have yet another problem that is causing ... high CPU usage! In Task Manager of Windows Server 2003, I see two processes that are eating 50% of my CPU each, namely: SystemTask.exe and SystemTaskInfo.exe . If I try and delete either process, it simply comes back and starts eating my CPU again, which makes everything else on the server painfully slow. Can you please help? " My response: I asked ... (view more)

Mon
26
Jun
Dennis Faas's picture

How to Fix: Remove Update_Windows.exe / Update.exe Virus (100% CPU Usage)

Infopackets Reader Mike B. writes: " Dear Dennis, I run a Windows Server 2003 box that has been fine until two days ago. Now, my CPU usage is 100% with multiple 'Update_Windows.exe' processes running. I've deleted the Update_Windows.exe tasks in ... Task Manager, but it keeps propagating. I did a virus scan, but it did not find anything; Malwarebytes antimalware also is not reporting anything. Prior to the infection, I installed the emergency May 2017 update to avoid the Windows SMB exploit / WannaCry ransomware infection . I understand Windows Server 2003 is no longer supported by Microsoft and ... (view more)

Fri
31
Mar
Dennis Faas's picture

Explained: Top 15 Ways to Keep Your PC Secure in 2017 (and Beyond)

Infopackets Reader 'Rebecca' writes: " Dear Dennis, I recently purchased a tablet with Windows 10 and I have Windows Defender running. My question is whether I need to install any other protection to stop people (hackers) from being able to steal my ... bank details, etc. My dad was recently a victim of this but I don't know how to protect myself. How can I keep my PC secure in 2017? Thank you in advance! " My response: I have been asked this question no less than 100 times in the last 16 years I've been writing articles online - but the truth of the matter is that the answer changes slightly as ... (view more)

Mon
14
Mar
Dennis Faas's picture

How to Fix: NTDLL.DLL Error - The Definitive Guide

Infopackets Reader Gerry O. writes: " Dear Dennis, I am running windows 8.1 and have a program that reports an ntdll.dll failure. Will an upgrade to Windows 10 (not clean install) create a new ntdll.dll file, would I need to do a clean install of ... windows 10? Is there another way of getting a clean ntdll.dll file without upgrading? " My response: The file ntdll.dll is typically located in c:\windows\system32, and in very old versions of Windows (such as Windows XP), in the c:\i386 directory. The ntdll.dll file is a legitimate dynamic link library file (DLL) and is referred to as the "NT Layer ... (view more)

Mon
28
Sep
Dennis Faas's picture

How to Fix: Your Computer is Infected, Call This Number (Scam)

Infopackets Reader John P. writes: " I just upgraded to Windows 10. Yesterday I went to go use the Edge browser, but it immediately opened with window stating that my computer has a serious virus and then asked me to call 866-628-4936 to remove the ... virus. The whole time the window was open, there was a computer-generated voice speaking to me. I realize this is a scam, but there is no close button to shut it off. I have tried using ccleaner to clear my browser history, ran virus scans, and even used malwarebytes antimalware - but nothing was found out of the ordinary. I have checked ... (view more)

Fri
17
Apr
Dennis Faas's picture

How to Fix: MSConfig Stopped Responding, Access Denied, Not Found

Infopackets Reader Craig D. writes: " Dear Dennis, In the past I've used the msconfig utility many times to clear items from the Windows Startup. However, recently I tried to run msconfig and Windows reports that msconfig has stopped responding and ... my PC freezes. This is very frustrating! Any ideas why my msconfig stopped working? " My response: This is a very common problem, though you didn't say which Windows operating system you're using. As such, I'll provide solutions for Window XP and onward because most likely other users are having the same problem. Here are ... (view more)

Mon
29
Dec
Dennis Faas's picture

How to Remove Encryption Virus?

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

Thu
11
Dec
Brandon Dimmel's picture

Cyber Attacks on Businesses Doubled in 2014: Report

A new report suggests that hackers took aim at twice as many businesses in 2014 when compared to the previous year. The report comes from Russian security company Kaspersky Lab; its Global Research and Analysis Team says it detected seven major ... advanced persistent threats (or APTs) over the past twelve months, resulting in approximately 4,400 attacks targeting private sector organizations in an estimated 55 countries. Kaspersky researchers say that's more than double the roughly 1,800 corporations targeted by cybercriminals in 2013 . Sophisticated Attacks May Be Supported by National ... (view more)

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