iPhone 3G Power Adapters Recalled By Apple

Dennis Faas's picture

Reports of detached prongs involving a very small percentage of iPhone 3G power adapters has resulted in Apple announcing an ultracompact USB Adapter Exchange Program.

Apple is warning users that under certain conditions the new ultracompact Apple USB power adapter's metal prongs can break off and remain in a power outlet, creating a risk of electric shock, but no injuries have been reported. Pictures of the power adapter in question are available from Apple's web site. If your adapter has a green dot on the bottom, you already have the new, redesigned adapter and do not need to exchange it.

The power adapters were supplied with every iPhone 3G sold in the U.S., Japan, Canada, Mexico and several Latin American countries. Some of the power adapters may have also been purchased separately as an accessory. Apple USB power adapters supplied with original iPhones or iPhone 3G units sold in other countries are not affected.

Users with the power adapters in question should immediately stop using them until they can get a hold of the new, redesigned ultracompact adapter. Apple will replace them free of charge. Users should charge their iPhone 3G by using the USB cable that came with it, by using a standard-sized Apple USB power adapter or with a third party adapter such as a car charger.

The replacement adapters will be available beginning Friday, October 10, 2008. You can order a replacement adapter online through Apple's support form or you can you can exchange it at an Apple Retail Store. You'll need your iPhone 3G's serial number as part of the exchange process.

If you exchange your part online, a shipment box will be included to send the affected adapter back to Apple. If you visit an Apple Retail Store, you'll need to bring the affected adapter with you when you exchange it. For users in Latin America, exchange program information will be announced by Apple before October 10.

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