command prompt

Mon
21
Aug
Dennis Faas's picture

How to Fix: Remove Smart System Care Malware (Scam)

Infopackets Reader John B. writes: " Dear Dennis, I am running Windows 10 and every once in a while I receive a popup notification from ' Smart System Care ' that I have errors on my PC and I need to remove them. It then says that if I want to ... remove the problem I have to pay money. I realize this program is most likely a scam, and I tried to remove it from my system but it is nowhere to be found. I have researched the problem using Google however there are so many posts and many steps, and it seems very convoluted. Can you please help? " My response: I asked John if he would like me to ... (view more)

Mon
15
May
Dennis Faas's picture

How to Fix: Numlock Windows 7, 8, 10 on Startup / Boot

Infopackets Reader Samir R. writes: " Dear Dennis, I recently did a clean install of Windows 10 on my machine and now my numlock on the keyboard keeps shutting off during bootup, even though I have numlock enabled in the computer's BIOS. When I was ... running Windows 8 (which I later upgraded to Windows 10), I did a registry hack to keep the numlock enabled after Windows is loaded. Can you help? " My response: I've had this issue before. I had to do a bit of digging and testing to make sure the registry hack you're referring to is compatible with Windows 10, but I managed to find the answer. I' ... (view more)

Fri
28
Apr
Dennis Faas's picture

How to Fix: Can't Access Mapped Network Drive via Administrative Command Prompt

Infopackets Reader Neil S. writes: " Dear Dennis, I am trying to access a mapped network drive via an administrative command prompt in Windows 10, but I keep receiving the error that 'The system cannot find the drive specified.' The strange thing is ... that if I run a regular command prompt, I can access the mapped network drive. I am trying to write a batch script to perform maintenance on the network drive, and I need administrative access to be able to do it. Can you help? " My response: I have run into this problem a number of times. There are two ways to get around this issue: one is to try ... (view more)

Mon
06
Mar
Dennis Faas's picture

How to Fix: Can't delete file / folder: 'The system cannot find the file specified'

Infopackets Reader Tom T. writes: " Dear Dennis, I recently had to reinstall Windows and I'm trying to clean up the root directory of my C drive to keep things tidy. I have a Windows.old.000 folder that I would like to remove, but every time I try ... to delete it, I get a window that says 'You need permission to perform this action' and nothing gets deleted. I've tried ccleaner (crap cleaner) and check marked the 'Delete old windows installation' option (under the Advanced menu), but that doesn't work, either. What do I have to do to remove the Windows.old.000 folder and its contents? " My ... (view more)

Mon
02
Jan
Dennis Faas's picture

How to Fix: Operation Requires Interactive Windows Station (Code 28) Error

Infopackets Reader Gord F. writes: " Dear Dennis, I recently installed Windows 10 on my PC. Everything has been working fine for over a year, however, all the sudden my Logitech webcam 300 stopped working with Windows 10. I thought perhaps I may ... need to reinstall the driver, so I went to Device Manager to locate the webcam but it is not there anymore. Instead, I see an 'Unknown device' and if I double click it, it says: 'The drivers for this device are not installed. (Code 28) This operation requires an interactive windows station'. I have absolutely no idea what that means. I tried ... (view more)

Tue
20
Dec
Dennis Faas's picture

How to Fix: Disable Windows 10 Password Reminder

Infopackets Reader Dan A. writes: " Dear Dennis, I upgraded to Windows 10 last year and now all the sudden I keep receiving popup notifications from the Windows 10 Action Centre that my Windows 10 password is about to expire. I have never received ... this password expire notification before. How can I disable these notifications? " My response: I also started receiving these notifications some time in the last two weeks and I'm not sure why. Perhaps there was an update to Windows 10 that caused these notifications to appear. How to Fix: Disable Windows 10 Password Reminder There are a few ways ... (view more)

Fri
16
Sep
Dennis Faas's picture

How to Fix: File or Folder in Use (and Can't be Deleted)

Infopackets Shelly R. writes: " Dear Dennis, Every once in a while, when I try and delete a folder on my network share, Windows tells me that 'This action can't be completed because the folder or file in it is open in another program'. I click the ... 'Try again' button multiple times but that rarely ever works. Can you please tell me why this keeps happening and what I can do to delete the file / folder? " My response: The reason why you receive the 'File in use' error (or 'Folder in use' error) is exactly that - the file or folder is in use by some other program, however, Windows isn't saying ... (view more)

Fri
03
Jun
Dennis Faas's picture

How to Fix: SysMenu.DLL Error When Starting Windows

Infopackets Reader Jason B. writes: " Dear Dennis, I recently upgraded my laptop to Windows 10 from Windows 8.1. After a few days of the upgrade, I keep getting a strange DLL error message stating that 'SysMenu.dll could not be found'. The error ... message always seems to appear right after I boot or reboot the computer, and about 2 or 3 minutes after I gain access to the desktop. The error message is: 'There was a problem starting C:\PROGRA~1\COMMON~1\System\SysMenu.dll. The specified module could not be found.' I have searched Google from high to low on how to fix this error, but the solutions ... (view more)

Mon
08
Feb
Dennis Faas's picture

How to Fix: Safe Mode Windows 10 (F8 Menu) Missing

Infopackets Reader Jim S. writes: " Dear Dennis, I just upgraded to Windows 10. In all previous versions of Windows, pressing F8 during boot would display a menu, where I could then choose 'Safe Mode', 'Safe Mode with Command Prompt', and 'Safe Mode ... with Networking' - however, pressing F8 during the Windows 10 boot does absolutely nothing. How can I get the Windows 10 Safe Mode during boot? " My response: You are correct; the F8 boot menu option is no longer available in Windows 10. Microsoft did away with that option for two main reasons: one being that the F8 menu makes the system less ... (view more)

Mon
07
Dec
Dennis Faas's picture

How to Fix: KB3122947 Failed to Install (Error 80070643)

Infopackets Reader Nigel S. writes: " Dear Dennis, Today my Windows 10 computer rebooted to finish installing updates, but then I received an error message that update KB3122947 'failed to install', with an error 0x80070643 - whatever that means. I ... clicked on the More Info link that didn't help me fix the problem. Can you help? " My response: Based on what I've read online, update KB3122947 has failed to install for many people - in fact, it failed to install on one of my systems. There is, however, a workaround and it involves using the administrative command line. Unfortunately the ... (view more)

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