command prompt

Fri
09
Feb
Dennis Faas's picture

How to Fix: KB4056892, KB4058258 Won't Install; Other Updates Stuck

Infopackets Reader Jeff W. writes: " Dear Dennis, I am having a problem with Windows 10 not updating - it keeps telling me that KB4058258 and KB4074595 won't install. It will attempt to install the updates, then when I check Windows Update again ... those two updates are there again. KB4058258 is a cumulative update for Windows 10 whereas KB4074595 is a security update for Adobe Flash update. Can you help? " My response: I asked Jeff if he would like me to connect to his system using my remote desktop support service , and he agreed. I have been receiving a lot of inquiries about this lately and ... (view more)

Fri
02
Feb
Dennis Faas's picture

How to Fix: Windows Stuck in a Reboot Loop (Windows 8 and 10)

Infopackets Reader Stuart G. writes: " Dear Dennis, I recently upgraded from Windows 7 to Windows 10 and everything was fine for a few days - then all the sudden Windows 10 got stuck in a reboot loop. The error message is VIDEO DXGKRNL FATAL ERROR . ... The error is displayed on a blue screen for a few seconds, then the computer reboots and does the same thing ad infinitum. I have researched VIDEO DXGKRNL FATAL ERROR on Google and came across websites that suggest doing a malware scan or 'sfc /scannow' to fix corrupt operating system files, or downloading a utility to repair drivers but I can't ... (view more)

Thu
02
Nov
Anonymous's picture

Reset Forgotten Windows Password

Have you ever lost or forgotten your Windows password? Infopackets Reader Steve J. writes: " Last week, a friend borrowed my laptop and changed my password. I didn't realize this until now because I haven't had to reboot the system. Now I am ... completely locked out! To make matters worse, he doesn't remember what he changed the password to. The laptop is Dell Inspiron 15 running Windows 10. What do I need to do to reset my password?" My response: If you lost your password, there are a few ways you can reset the password to local account. The methods I'll describe below ... (view more)

Mon
30
Oct
Dennis Faas's picture

How to Fix: Stop Windows 10 Update Restart / Reboot

Infopackets Reader Steve P. writes: " Dear Dennis, I have a question regarding the Microsoft policy to have Windows 10 reboot after an update automatically. Oftentimes the automatic reboots cause me to lose my work (example: open documents, open ... tabs on my browser, certain folders open, etc). I would prefer to have it so that Windows 10 doesn't reboot on updates. I understand the policy to reboot on update is forced Windows 10 users but can this be prevented? " My response: You can stop Windows 10 from rebooting on updates using two easy methods, which I will describe below. Before I get into ... (view more)

Mon
21
Aug
Dennis Faas's picture

How to Fix: Remove Smart System Care Malware (Scam)

Infopackets Reader John B. writes: " Dear Dennis, I am running Windows 10 and every once in a while I receive a popup notification from ' Smart System Care ' that I have errors on my PC and I need to remove them. It then says that if I want to ... remove the problem I have to pay money. I realize this program is most likely a scam, and I tried to remove it from my system but it is nowhere to be found. I have researched the problem using Google however there are so many posts and many steps, and it seems very convoluted. Can you please help? " My response: I asked John if he would like me to ... (view more)

Mon
15
May
Dennis Faas's picture

How to Fix: Numlock Windows 7, 8, 10 on Startup / Boot

Infopackets Reader Samir R. writes: " Dear Dennis, I recently did a clean install of Windows 10 on my machine and now my numlock on the keyboard keeps shutting off during bootup, even though I have numlock enabled in the computer's BIOS. When I was ... running Windows 8 (which I later upgraded to Windows 10), I did a registry hack to keep the numlock enabled after Windows is loaded. Can you help? " My response: I've had this issue before. I had to do a bit of digging and testing to make sure the registry hack you're referring to is compatible with Windows 10, but I managed to find the answer. I' ... (view more)

Fri
28
Apr
Dennis Faas's picture

How to Fix: Can't Access Mapped Network Drive via Administrative Command Prompt

Infopackets Reader Neil S. writes: " Dear Dennis, I am trying to access a mapped network drive via an administrative command prompt in Windows 10, but I keep receiving the error that 'The system cannot find the drive specified.' The strange thing is ... that if I run a regular command prompt, I can access the mapped network drive. I am trying to write a batch script to perform maintenance on the network drive, and I need administrative access to be able to do it. Can you help? " My response: I have run into this problem a number of times. There are two ways to get around this issue: one is to try ... (view more)

Mon
06
Mar
Dennis Faas's picture

How to Fix: Can't delete file / folder: 'The system cannot find the file specified'

Infopackets Reader Tom T. writes: " Dear Dennis, I recently had to reinstall Windows and I'm trying to clean up the root directory of my C drive to keep things tidy. I have a Windows.old.000 folder that I would like to remove, but every time I try ... to delete it, I get a window that says 'You need permission to perform this action' and nothing gets deleted. I've tried ccleaner (crap cleaner) and check marked the 'Delete old windows installation' option (under the Advanced menu), but that doesn't work, either. What do I have to do to remove the Windows.old.000 folder and its contents? " My ... (view more)

Mon
02
Jan
Dennis Faas's picture

How to Fix: Operation Requires Interactive Windows Station (Code 28) Error

Infopackets Reader Gord F. writes: " Dear Dennis, I recently installed Windows 10 on my PC. Everything has been working fine for over a year, however, all the sudden my Logitech webcam 300 stopped working with Windows 10. I thought perhaps I may ... need to reinstall the driver, so I went to Device Manager to locate the webcam but it is not there anymore. Instead, I see an 'Unknown device' and if I double click it, it says: 'The drivers for this device are not installed. (Code 28) This operation requires an interactive windows station'. I have absolutely no idea what that means. I tried ... (view more)

Tue
20
Dec
Dennis Faas's picture

How to Fix: Disable Windows 10 Password Reminder

Infopackets Reader Dan A. writes: " Dear Dennis, I upgraded to Windows 10 last year and now all the sudden I keep receiving popup notifications from the Windows 10 Action Centre that my Windows 10 password is about to expire. I have never received ... this password expire notification before. How can I disable these notifications? " My response: I also started receiving these notifications some time in the last two weeks and I'm not sure why. Perhaps there was an update to Windows 10 that caused these notifications to appear. How to Fix: Disable Windows 10 Password Reminder There are a few ways ... (view more)

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