command prompt

Fri
16
Sep
Dennis Faas's picture

How to Fix: File or Folder in Use (and Can't be Deleted)

Infopackets Shelly R. writes: " Dear Dennis, Every once in a while, when I try and delete a folder on my network share, Windows tells me that 'This action can't be completed because the folder or file in it is open in another program'. I click the ... 'Try again' button multiple times but that rarely ever works. Can you please tell me why this keeps happening and what I can do to delete the file / folder? " My response: The reason why you receive the 'File in use' error (or 'Folder in use' error) is exactly that - the file or folder is in use by some other program, however, Windows isn't saying ... (view more)

Fri
03
Jun
Dennis Faas's picture

How to Fix: SysMenu.DLL Error When Starting Windows

Infopackets Reader Jason B. writes: " Dear Dennis, I recently upgraded my laptop to Windows 10 from Windows 8.1. After a few days of the upgrade, I keep getting a strange DLL error message stating that 'SysMenu.dll could not be found'. The error ... message always seems to appear right after I boot or reboot the computer, and about 2 or 3 minutes after I gain access to the desktop. The error message is: 'There was a problem starting C:\PROGRA~1\COMMON~1\System\SysMenu.dll. The specified module could not be found.' I have searched Google from high to low on how to fix this error, but the solutions ... (view more)

Mon
08
Feb
Dennis Faas's picture

How to Fix: Safe Mode Windows 10 (F8 Menu) Missing

Infopackets Reader Jim S. writes: " Dear Dennis, I just upgraded to Windows 10. In all previous versions of Windows, pressing F8 during boot would display a menu, where I could then choose 'Safe Mode', 'Safe Mode with Command Prompt', and 'Safe Mode ... with Networking' - however, pressing F8 during the Windows 10 boot does absolutely nothing. How can I get the Windows 10 Safe Mode during boot? " My response: You are correct; the F8 boot menu option is no longer available in Windows 10. Microsoft did away with that option for two main reasons: one being that the F8 menu makes the system less ... (view more)

Mon
07
Dec
Dennis Faas's picture

How to Fix: KB3122947 Failed to Install (Error 80070643)

Infopackets Reader Nigel S. writes: " Dear Dennis, Today my Windows 10 computer rebooted to finish installing updates, but then I received an error message that update KB3122947 'failed to install', with an error 0x80070643 - whatever that means. I ... clicked on the More Info link that didn't help me fix the problem. Can you help? " My response: Based on what I've read online, update KB3122947 has failed to install for many people - in fact, it failed to install on one of my systems. There is, however, a workaround and it involves using the administrative command line. Unfortunately the ... (view more)

Mon
02
Nov
Dennis Faas's picture

How to Fix: Can't Change Firefox Home Page

Infopackets Reader 'Raburt' writes: " Dear Dennis, A friend of mine migrated his system to Windows 10. Somehow in the process, the home page in his Firefox changed and he has been unable to change the home page back to what it was previously. One of ... the things I suggested was to be sure that his computer is not using a proxy setting. Do have some other suggestions? Thanks. " My response: Assuming that the home page has not been hijacked due to a malware infection, oftentimes the easiest way to fix a program that isn't working properly (and in this case, a web browser) is to reinstall it. ... (view more)

Fri
02
Oct
Dennis Faas's picture

How to Fix: Can't Uninstall or Reinstall Silverlight

Infopackets Reader Tim S. writes: " Dear Dennis, I am trying to play Netflix on my computer, which requires Microsoft Silverlight. Every time I try and play a movie, I get an error stating that Silverlight is not installed on the system. But when I ... check in my Control Panel via Add / Remove programs, Silverlight says it's installed. I have tried to install the latest version of Silverlight from the Internet but it won't install. I don't get it. Can you help? " My response: I knew this problem would require some troubleshooting, so I contacted Tim and he agreed to let me access his computer ... (view more)

Mon
14
Sep
Dennis Faas's picture

How to Fix: 'Windows Command Processor has stopped working' Error

Infopackets Reader Bill S. writes: " Dear Dennis, I just upgraded to Windows 10. Every time I boot my computer, I receive an error message that says 'Windows Command Processor has stopped working'. There are at least 3 of these notifications ... whenever I sign into Windows 10, and they only happen after I login. I have searched high and low to try and figure out why I keep receiving this error message but I'm completely stumped. Can you help? " My response: This is a good question. When I first upgraded to Windows 10, I also received the error message that 'Windows Command Processor has stopped ... (view more)

Fri
11
Sep
Dennis Faas's picture

How to Force Internet Explorer 11 as Default in Windows 10

Infopackets Reader Sam P. writes: " Dear Dennis, I just upgraded to Windows 10 and I can't stand using the Edge browser. Before I upgraded to Windows 10, I was using Windows 7 with Internet Explorer 11 (IE11). I had Internet Explorer 11 set up with ... a few of my favorite add-ons, which are not compatible with Edge. Do you know if there is any way for me to use Internet Explorer 11 as my default browser in Windows 10? I've tried using the Settings App to make IE 11 as default, but it doesn't seem to work. " My response: When you upgraded to Windows 10, and if you agreed to use the "recommended ... (view more)

Fri
28
Aug
Dennis Faas's picture

How to Remove: 'Your upgrade to Windows 10 is ready'

Infopackets Reader 'Lorraine' writes: " Dear Dennis, Not too long ago I reserved my copy of Windows 10, but then I canceled it a few days later. I have followed your guide on how to cancel Windows 10 reservation , but now every two days or so I get ... an incredibly annoying pop-up window asking me to start the Windows 10 upgrade, or postpone for a later time (which is usually 2-3 days later). When I click on Windows Update I keep seeing a message stating 'Your upgrade to Windows 10 is ready' - and I can't download any other updates. It's almost as if Microsoft is keeping my computer hostage! I ... (view more)

Fri
31
Jul
Dennis Faas's picture

How to Fix: Windows 10 Upgrade Failed Error 80240020

Infopackets Reader Sam T. writes: " Dear Dennis, I have clicked on the 'Get Windows 10' app in my tray bar and it still says it's reserved. I read that I can force the upgrade by using entering 'wuauclt.exe /updatenow' in the command prompt -- ... however, I keep getting a message that Windows 10 Upgrade Failed, with error code 80240020. I searched for 'windows 10 upgrade failed 80240020' on Google and have read a number of posts, but I can't seem to figure out how to make this work. I keep getting an access denied error. Can you help? " My response: Many ... (view more)

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