exe

Mon
26
Oct
Dennis Faas's picture

Students Lament: Win7 Files Corrupt, MS Posts Fix

In the aftermath of the much-anticipated Windows 7 release , a large number of users are complaining that their copy of Windows 7 downloaded from Digital River will not install correctly. Based in Minneapolis, Minnesota, Digital River is the driving ... force behind Microsoft's $29.99 Windows 7 upgrade offer to students. Digital River is no stranger to handling Microsoft transactions, as the company fulfilled a similar role when Windows Vista and Office 2007 were released. Problems Recorded Within Hours Users began experiencing problems shortly after downloading their new operating system. One ... (view more)

Fri
07
Jul
Dennis Faas's picture

Avoiding Spyware and Virus Infected Files via P2P

Infopackets Reader Rosalind H. writes: " Dear Infopackets Team, My teenager recently downloaded Limewire onto our computer. As I am very wary of shareware programs, I would like to know whatever you can tell me about this and similar popular ... programs. Is it safe? Thanks for your response. " Doug's Response: Limewire is a peer-to-peer ("P2P") application that permits the user to download files from a server community. The general usage is to download music files to be played on iPods (or other MPEG3 players) or computer systems. If misused by copying/downloading copyrighted material ... (view more)

Thu
01
Dec
Dennis Faas's picture

Internet Explorer doesn't ask where to Save Files?

Infopackets Reader Mike F. writes: " Dear Dennis, I have been reading your articles for quite a while and now I have a situation of my own and am hoping that you can help. The problem is that when I click a link to download a file, there are no ... options for me to choose where I can save the file. Subsequently, I cannot locate the files I download from the web. I have searched all over my computer but have had no luck. I would appreciate any help you can provide in resolving this problem. " My response: I've been asked this question a number of times in the past. According to ... (view more)

Thu
29
Sep
Dennis Faas's picture

ccApp.exe Error during Shutdown?

Infopackets Reader Diane M. writes: " Dear Dennis, I just love getting your newsletters! They have helped me so much in the past. My question is in regard to a process named ccApp.exe: when I shut down my computer, I often have to wait for a long ... time before it actually shuts down to reboot. Most of the time I will get an error stating that 'ccApp.exe is not responding' and when I click to end the process, my computer remains frozen. Often times I have to reset the computer manually. Can you please help me out with this problem? I'm running Windows XP. Thanks for any help you can offer ... (view more)

Thu
11
Aug
Dennis Faas's picture

Remove Smitfraudc Trojan 0028 C0011e36 Vxd

Infopackets Reader 'Faskia' writes: " Dear Dennis, One of my PCs is now failing to connect to the Internet, and is showing a Security Warning screen on a Blue Screen of Death (BSOD). The blue background reads, 'A fatal error in IE has occured at ... 0028.C0011E36 in VXD VMM(01)+00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.' Would you please give me some simple steps to remove Smitfraud from my PC? " My response: The problem is that your computer has been infected with Spyware. According to the F-Secure web site, Trojan-Spy.HTML.Smithfraud.c is a phishing scam where "a ... (view more)

Thu
11
Aug
Dennis Faas's picture

Remove Smitfraud.c Trojan (0028.C0011E36 VXD)?

Infopackets Reader 'Faskia' writes: " Dear Dennis, One of my PCs is now failing to connect to the Internet, and is showing a Security Warning screen on a Blue Screen of Death (BSOD). The blue background reads, 'A fatal error in IE has occured at ... 0028.C0011E36 in VXD VMM(01)+00010E36. Error was caused by Trojan-Spy.HTML.Smitfraud.c.' Would you please give me some simple steps to remove Smitfraud from my PC? " My response: The problem is that your computer has been infected with Spyware. According to the F-Secure web site, Trojan-Spy.HTML.Smithfraud.c is a phishing scam where "a ... (view more)

Thu
17
Mar
Dennis Faas's picture

Spyware won't remove and keeps coming back!

Infopackets Reader Jim L. writes: " Dear Dennis, Please Help! I have apparently acquired some kind of virus (or Spyware) on my computer. I scanned my computer using AdAware and Spy Sweeper in hopes of resolving the issue; AdAware (downloaded the ... latest 'free' version) refuses to delete or quarantine any of the detected programs, and eventually locks up -- preventing me from even closing it down. Spy Sweeper continuously pops up a window telling me if I want to remove the detected Spyware, even after I click on 'remove'. One of the filenames is iekw32.exe, and another one was ipna.exe. It ... (view more)

Tue
13
Jul
Dennis Faas's picture

Quick Launch and MS Office toolbar disappeared?

Gazette Rich K. writes: " For some reason, my Quick Launch toolbar (near the Start Menu) disappears when I reboot. Oddly enough, I have this same problem with my MS Office short cut bar. Do you have any idea how I can fix this? " My response: My ... Quick Launch toolbar has never disappeared on me, but nonetheless, a number of Gazette Readers have asked me this question before. After querying Google.com for "quick launch disappears after reboot", I came across an online forum at techguy.org which appears to have answered both questions. RE: Resetting the Quick Launch toolbar It was suggested that ... (view more)

Thu
22
Jan
Dennis Faas's picture

Hard drive does not detect and has disappeared?

Infopackets Reader LaVerne B. writes: " Approximately two months ago my computer suddenly stopped recognizing my D Drive. What should I do to correct this problem?? I have tried uninstalling and reinstalling the hardware; however, I still have the ... predicament! " My response: This sounds like it might be a hardware problem. What I am about to suggest may not be the most 'correct' answer, but will surely set you in the right direction. Having said that, here are some probable reasons as to why your drive is no longer working: The drive is not configured / plugged in properly. The BIOS ... (view more)

Tue
15
Apr
Dennis Faas's picture

Remove lop (lop.com, C2 Media) from Internet Explorer

Last week, David R. told me about a program called Lop that was installed on his machine: " I've installed Lop on my computer and now every time I go online, an annoying browsing toolbar that pops up. Now I can't get rid of it! Can you help? " My ... Response: After some digging, I found some excellent resources on Google. A web site called doxdesk.com provided a very complete picture of what Lop is and how to combat it. http://www.doxdesk.com/parasite/lop.html Here are some snippets from the doxdesk.com web site: Description Lop is a family of programs that set your start page and IE's ... (view more)

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