technical support

Mon
17
Jul
Dennis Faas's picture

Explained: Most 'PC Support' Contracts Are Scams

Infopackets Reader Bob W. writes: " Dear Dennis, I believe that I have been scalped for a 3 year insurance policy and a 1 year extended warranty from Microsoft for the sum of $200.00. While going to Amazon's website, I received an alert that claimed ... that I was infected and that Microsoft was blocking my computer's further use and a phone number was shown to call. The listed URL was pointing to ' Secure Microsoft Support .' Based on that, I bit! 3.5 hours later and continued phone correspondence with 3 techs, my machine appeared to be functioning perfectly. The firm's name is ' LIVE PC EXPERTS ... (view more)

Tue
23
Dec
Brandon Dimmel's picture

Microsoft Sues Fake Tech Support Scammers

Have you ever received a suspicious phone call from someone claiming to work for Microsoft's technical support department ? Late last week Microsoft announced that it had sued two technical support companies alleged to have infringed on several ... Microsoft trademarks. According to the firm, these companies called people at home offering support for non-existent problems with the Windows operating system. Microsoft says many people were tricked by the scheme and paid the scammers money for their assistance. Scammers Claim to Represent Microsoft "Defendants have utilized the Microsoft ... (view more)

Fri
13
Feb
Dennis Faas's picture

Microsoft Launching Retail Stores

Microsoft is launching its own dedicated retail stores in hopes the move will allow them more scope for hands-on demonstrations of products. David Porter, a former executive from Wal-Mart and DreamWorks, has been hired to oversee the project. Porter ... will not only be in charge of the design and operation of stores, but must find suitable locations for the 'small number' of stores which Microsoft plans to open at first. The firm says "The purpose of opening these stores is to create deeper engagement with consumers and continue to learn firsthand about what they want and how they buy." (Source ... (view more)

Thu
08
Jun
Dennis Faas's picture

Dell Offers Customers New Online Support Service

Making a call for PC technical support is often not a enjoyable experience. In fact, many customers have voiced complaints about how their PC provider handles technical support, with Dell being at the top of the list. (Source: buzzMachine.com ) Dell ... has realized that many of its customers are unsatisfied by its current technical support and is hoping to silence the criticisms with a new service that allows technicians to remotely troubleshoot a malfunctioning PC over a high-speed Internet connection. Dell announced that all U.S. customers currently under warranty will receive this service for ... (view more)

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