uninstall

Fri
03
Feb
Dennis Faas's picture

How to Fix: Chrome Won't Update, Won't Uninstall

Infopackets Reader Scott W. writes: " Dear Dennis, Dennis, I have not been able to update Google Chrome for about a year. If I click Help -> About, it says it's up to date, but it's not. Sometimes I get an error message that says: 'An error ... occurred while checking for updates: The installer encountered error 106. (error code 7: 0x80040902: 106 -- system level).' I have no idea what that means. I tried uninstalling Chrome but Windows 10 says 'You do not have sufficient access to uninstall Chrome'. What is going on here? I would like to hire you to fix this vexing issue because my business ... (view more)

Mon
09
Jan
Dennis Faas's picture

How to Fix: Can't Uninstall McAfee Security Scan Plus - (Won't Remove)

Infopackets Reader Shirley B. writes: " Dear Dennis, Thanks for your article on how to remove AVG Web TuneUp ! I have a similar question. Recently I downloaded Adobe Flash Player and it came bundled with McAfee Security Scan Plus. I already have ... antivirus software installed on my machine so I don't need it. I tried to remove Mcafee Security Scan Plus using the Control Panel -> Programs and Features, but it won't uninstall. Can you help? " My response: I had a hunch that the removal procedure for McAfee Security Scan Plus was going to be similar to the article I had already written on how ... (view more)

Fri
06
Jan
Dennis Faas's picture

How to Fix: Can't Uninstall AVG Web TuneUp (Won't Remove)

Infopackets Reader Steve S. writes: " Dear Dennis, I have a program called 'AVG Web TuneUp' which refuses to uninstall from my system. I have gone to the Control Panel -> Programs and Features and right clicked it, and selected 'Uninstall' ... multiple times. It goes through the process each time and tells me to reboot - however, after the reboot the program is still there. Is there a way I can remove AVG Web TuneUp from my machine manually? " My response: I asked Steve if he would like me to connect to his machine via my remote desktop support service to have a closer look, and he agreed. ... (view more)

Fri
11
Mar
Dennis Faas's picture

How to Fix: Can't Uninstall or Reinstall Windows Live Mail / Essentials

Infopackets Reader 'Philip' writes: " Dear Dennis, Recently, I uninstalled Windows Essentials, not realizing it contained Windows Live Mail. I therefore thought I had completely lost my emails and address book, but when I did a search on my hard ... drive with the program called 'everything', I found some data files in 'C:\Users\phil\AppData\Local\Microsoft\Windows Live Mail' folder. So, I tried to download Windows Essentials from Microsoft's website, thinking I would be able to access my Windows Live Mail emails once again; however, I received a message stating that Windows Live Essentials has ... (view more)

Fri
02
Oct
Dennis Faas's picture

How to Fix: Can't Uninstall or Reinstall Silverlight

Infopackets Reader Tim S. writes: " Dear Dennis, I am trying to play Netflix on my computer, which requires Microsoft Silverlight. Every time I try and play a movie, I get an error stating that Silverlight is not installed on the system. But when I ... check in my Control Panel via Add / Remove programs, Silverlight says it's installed. I have tried to install the latest version of Silverlight from the Internet but it won't install. I don't get it. Can you help? " My response: I knew this problem would require some troubleshooting, so I contacted Tim and he agreed to let me access his computer ... (view more)

Fri
08
May
Dennis Faas's picture

How to Remove Spotify - The Definitive Guide

Infopackets Reader Cliff H. writes: " Dear Dennis I can't seem to figure out how to remove Spotify from my computer (it's best known as a music streaming app commonly used on smartphones, though I'm using it on my Windows PC). Online forums suggest ... I am just one of thousands enraged by the behavior of Spotify, which insists on launching in my web browser whenever the PC is restarted. It seems there is no way to uninstall Spotify, even though I've unchecked Spotify from the Windows Startup. I have tried third-party startup solutions such a ccleaner, etc, but nothing has ... (view more)

Fri
31
Oct
Dennis Faas's picture

Should I remove old .NET Framework?

Infopackets Reader Dan F. writes: " Dear Dennis, When I run Windows Update, it tells me there are .NET Framework 3.5 updates available. Should I install these Windows Updates, even though my computer has .NET framework 4.5? Also, should I remove old ... .NET framework (versions 1, 2, etc) from the Windows Control Panel? Or will it cause problems? " My response: I recommend installing Windows Updates as soon as they are available (for the reasons I outlined in the comments section of yesterday's article), as the latest Windows Updates usually address bug fixes or security-related ... (view more)

Tue
13
May
Dennis Faas's picture

Problems Reported With Windows XP SP3

Microsoft has reportedly warned that users updating to Windows XP Service Pack 3 (SP3) won't be able to downgrade from Internet Explorer 7 (IE7) to IE6 without uninstalling Windows XP SP3. A post on Microsoft's IE Blog warns "If you choose to ... install XP SP3, Internet Explorer 7 will remain on your system after the install is complete. Your preferences will be retained. However, you will no longer be able to uninstall IE7. If you go to Control Panel, Add/Remove Programs, the Remove option will be grayed out." The inability to downgrade to IE6 after installing Windows XP SP3 was by design, ... (view more)

Wed
08
Nov
Dennis Faas's picture

Block and Remove / Uninstall Internet Explorer 7 (IE7)

Internet Explorer 7 (IE7) has been released as of November 1, 2006. If you're not ready for it yet, there are a few options to prevent its installation through Automatic Updates. Personally, I update my computer manually, so I can see what's being ... installed before it's installed. Reports say that IE7 is more secure and has more functionality than Internet Explorer 6 (some improvements include tabbed browsing and a built-in RSS reader) -- but I prefer to wait until they get a few more bugs worked out and some patches for the flaws that still exist before I'll agree to install it myself. Many ... (view more)

Wed
07
Sep
Dennis Faas's picture

Can't Uninstall / Remove PC Mighty Max?

Infopackets Reader Fred S. writes: " Dear Dennis, I recently download a program called PCMighty Max. The web site said it was free and would fix errors on my computer. The problem is that it has the most annoying warnings and popups which ... practically force you into purchasing the full retail version. Question is: how can I remove PC Mighty Max from my computer? I have tried to remove mightymax from my Control Panel, but, the remove feature is not there. Thank you in advance for your help -- I am a new subscriber and look forward to my first edition! " My response: After a bit of ... (view more)

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