antivirus

Mon
08
Apr
Dennis Faas's picture

Scammed by Smart PC Experts? Here's What to Do

Infopackets Reader Bill H. writes: " Dear Dennis, I was on Amazon.com and suddenly a warning message appeared, stating that my PC was infected with a virus and to call 1-866-666-1917 to fix the problem. There was no way to close the window. I called ... the number and spoke to a fellow at Smart PC Experts ( smartpcexperts.com ), who had a very thick Indian accent . They convinced me that my PC was infected with the Zeus Trojan and it needed to be fixed. I allowed them remote access to my machine and they installed some software. After that, they demanded $499 as payment for their services. I was ... (view more)

Mon
25
Mar
John Lister's picture

ASUS Automatic Updates Compromised by Hackers

PC and laptop manufacturer ASUS unwittingly installed malware on its customers' laptops, according to a cyber security company. The malware went out to around a million people, yet appears to have been a highly targeted attack. The claims come from ... Kaspersky Lab, with rival firm Symantec confirming it has found similar evidence of the attack. At the time of writing, ASUS has yet to comment publicly on the claims. (Source: kaspersky.com ) According to Kaspersky Lab, the hackers took advantage of ASUS Live Update Utility. That's a tool by which ASUS automatically updates software on laptops, ... (view more)

Mon
10
Sep
Dennis Faas's picture

Explained: If I Reset Windows 10 will it Remove Malware?

Infopackets Reader Abdul M. writes: " Dear Dennis, A few weeks ago my computer gave me a warning message that I was infected with virus and that I needed to call 1 800 208 0798 to fix the problem. The man I spoke to had an Indian accent and said he ... was from Microsoft. He then connected to my computer and removed the virus, then demanded $199 payment which I paid. He then forwarded me to another security specialist, who examined my system and said that my firewall was broken and it would cost another $350 to fix it. If I didn't pay it, he said hackers would attack my computer . At this point I ... (view more)

Thu
02
Aug
John Lister's picture

Gov't Staff Revert to Typewriters After Ransomware Attack

Staff of a local government in Alaska have switched to typewriters after a ransomware attack crippled their computer network. Officials are currently rebuilding the system from scratch. The attack hit Matanuska-Susitna Borough, which covers the ... region just north of Anchorage. The problems began on July 24, though officials believe the malware may have been on the system for several weeks before activating. IT staff spotted the ransomware attack thanks to antivirus software , but had to start manually removing some of the more sophisticated elements. They also reset all passwords as a security ... (view more)

Mon
30
Jul
Dennis Faas's picture

Best Anti Ransomware Software Free - 5 Steps

Infopackets Reader Kevin L. writes: " Dear Dennis, I have been researching the best anti ransomware software for 2018 and came across your website. I was wondering if you had any recommendations? While searching for the best anti ransomware software ... (free), many websites have their own opinion on what anti ransomware software is the best, but most require a paid subscription. What is your opinion on the best anti ransomware software for PCs? " My response: I've answered this question in depth before (in a round about way) with my guide on How to Prevent Ransomware in 2018 - 10 Steps . This ... (view more)

Mon
18
Jun
Dennis Faas's picture

How to Prevent Ransomware in 2018 - 10 Steps

Infopackets Reader Steve G. writes: " Dear Dennis, I just read your article on How to Fix: Computer / Network Infected with Ransomware (10 Steps) and it was incredibly informative. I hope I never get infected with ransomware! That said, I have seen ... software products and services advertised online claiming they can prevent ransomware, but the information is often obscure. I feel like I am none the wiser. Even searching Google for ' how to prevent ransomware ' points to a very short article on Norton's website, which then links to Norton Antivirus. In your previous article, you said Norton didn ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... and have paid them a grand total of almost $12,000 (up until recently). They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. They keep calling me all the time and want to gain access to my computer. They told me my computer was being used to commit crimes and that I needed to get it fixed ... (view more)

Mon
05
Mar
Dennis Faas's picture

Explained: Do I Need Norton Identity Protection and Similar Services?

Infopackets Reader Marjie H. writes: " Dear Dennis, I just received an email offer from Norton Security asking if I would like to enroll in the Norton Identity Protection. In order to do so, the form says I need to provide my social insurance ... number. The protection being offered is free, so long as I renew my Norton Antivirus subscription. From what I understand, this service includes protection against personal credit, credit cards, bank, social insurance number (SSI), etc. My question is - with all this information they are asking for, what is the possibility they could be hacked and all my ... (view more)

Thu
17
Aug
John Lister's picture

Microsoft Bows to Pressure on Windows 10 Security Options

Microsoft has agreed to change the way it handles rival security products in Windows. The changes follow a formal complaint that's now been withdrawn by Kaspersky Labs . Kaspersky had twice made official protests over Windows 10. The first was to ... Russian anti-monopoly regulators and led to Microsoft changing the wording on a message encouraging users to remove third-party software in favor of Windows Defender. A follow-up complaint to the European Commission covered several points including Microsoft making it difficult for security firms to tell users when their licensed had expired; not ... (view more)

Thu
08
Jun
John Lister's picture

Microsoft Accused of 'Unfair Security Behavior'

Security firm Kaspersky Lab has filed a formal complaint accusing Microsoft of acting unfairly over the way it promotes its own security products. Microsoft says it is acting to keep Windows users protected. Kaspersky previously complained to the ... Federal Anti-monpoly Service in its home country of Russia. That led to several changes to Microsoft's policy, including rewording a message that suggested users uninstall third-party security software and use the built-in Windows Defender instead. Now Kaspersky has taken the issue to the European Commission, which oversees competition issues ... (view more)

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