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Fri
09
Nov
Dennis Faas's picture

How to Fix: Hackers Hacked My Phone, Demand Bitcoin (Scam)

Infopackets Reader Nathan J. writes: " Dear Dennis, I recently received an email stating that hackers have hacked my phone. As proof of their hack, they gave me the last 2 digits of my phone number. They claim to have uploaded spying software on my ... phone and have supposedly 'caught me' visiting raunchy websites. To keep this quiet, they are demanding bitcoin payment of $800 USD. How can they hack my phone like this? Can they hack my PC too? Should I be worried? " My response: This is yet another version of the same scam that is currently going around the Internet. Related: How to Fix: Hackers ... (view more)

Wed
24
Oct
John Lister's picture

Home Gadget Promises More Secure Email

A new gadget is designed to keep emails "totally secure and private." It comes with a big financial and convenience cost, however. Helm is promoted as an alternative to web-based email such as Gmail. It's based on the idea that such services pose a ... risk because they could be hacked or the providers forced by a court to hand over messages. Instead, Helm wants people to use a personal email server in their home - a bit like an ultra-secure mailbox. Normally email servers are bulky and require considerable technical knowledge. Device Requires Physical Key The Helm device is instead ... (view more)

Fri
06
Jul
Dennis Faas's picture

How to Fix: GoDaddy Email Not Syncing (IMAP Not Working)

Infopackets Reader Allan J. writes: " Dear Dennis, I own a website that is hosted through GoDaddy.com; I signed up for a 5 year contract ($600) which covers my hosting and registrar fees. I own a smartphone, a PC, and a laptop for my work and am ... attempting to sync my email across the devices so that I can view all my messages, regardless of which device I use. I've tried setting this up myself, but my emails automatically download onto one of the three devices at random, and nothing gets synced. When I checked my computer, some emails have been downloaded throughout the day, while other ... (view more)

Mon
05
Mar
Dennis Faas's picture

Explained: Do I Need Norton Identity Protection and Similar Services?

Infopackets Reader Marjie H. writes: " Dear Dennis, I just received an email offer from Norton Security asking if I would like to enroll in the Norton Identity Protection. In order to do so, the form says I need to provide my social insurance ... number. The protection being offered is free, so long as I renew my Norton Antivirus subscription. From what I understand, this service includes protection against personal credit, credit cards, bank, social insurance number (SSI), etc. My question is - with all this information they are asking for, what is the possibility they could be hacked and all my ... (view more)

Fri
26
Jan
Dennis Faas's picture

How to Fix: Disable Windows 10 Email Notifications

Infopackets Reader Jennifer G. writes: " Dear Dennis, When I first started using Windows 10, I set up an email account using the 'Windows Mail' app. Unfortunately the Windows Mail app doesn't always work. I often get error messages stating it can't ... sync my account; when this happens I can't access my emails. I have installed Mozilla Thunderbird to replace the Mail app (and it works great!), however, the Windows 10 Mail App is keeps alerting me every so often that I have new email. I have no idea how to shut off these alerts. Can you help? " My response: There are a few ways you can disable ... (view more)

Fri
03
Nov
Dennis Faas's picture

How to Fix: Send Encrypted Email to Gmail (Postfix, TLS, SSL Certificates)

Infopackets Reader Martin R. writes: " The email newsletter I receive from you is showing in my gmail as "unencrypted," with a red pad lock . There is also a new warning banner that says: 'Be careful with this message. It contains content that's ... typically used to steal personal information.' The options are: learn more, report this suspicious message, ignore, or 'I trust this message.' This is not the only email I get that shows as unencrypted. What does this mean and how can it be fixed? " My response: Essentially it means that the mail you received (at gmail) was not sent using email ... (view more)

Wed
25
Oct
John Lister's picture

New Gmail Tools Easily Merge Data with Other Apps

Gmail users can now add third-party tools to merge email messages with other programs - without the need to manually load a specific app, then copy and paste data. The idea is similar to using browser extensions on a web browser, but will likely ... raise privacy and security concerns. Google already has its own tools that connect Gmail with other services. For example, users who receive a message confirming a flight booking or restaurant reservation can often add the relevant information to their Google Calendar tool with a single click. The Google Translate tool is also built in to Gmail. Now ... (view more)

Thu
31
Aug
John Lister's picture

700 Million Email Accounts Hijacked by Spammers

More than 700 million email addresses and passwords have been leaked online. While many are bogus, enough appear to be genuine that security experts have advised users to change their email passwords. The collection of account details does not ... appear to have been used for identity theft or other fraud. Instead, the collection has been marketed as a way to send spam messages. The idea is that spammers can login to the compromised accounts in order to send their unsolicited emails. This effectively flies under the spam radar, as most spam comes from IP addresses without any reputation. In this ... (view more)

Fri
30
Jun
Dennis Faas's picture

How to Fix: 3 Ways to Keep Emails Private When You're Away from the PC

Infopackets Reader "Sundeep" writes: " Dear Dennis, I am using Windows 10 and my email is always open and accessible. I want to be able to log out of my emails so no one else can see them. How can I make it so that my email is kept private, so no ... one else can see it on my computer when I'm away from the machine? " My response: If you don't want your emails accessible whenever you are signed in, there are a few options. Lock the machine or sign out when it is not being used. If you lock the machine, everything on the desktop will remain where it is until you sign back in. If you log out, ... (view more)

Tue
27
Jun
John Lister's picture

Google to Stop Scanning Emails for Advertising Purposes

Google is to stop scanning Gmail messages for advertising purposes. The move was driven largely by a need to satisfy business customers. The company announced that "Consumer Gmail content will not be used or scanned for any ads personalization after ... this change." A company spokesman said this would bring the consumer service into line with the G Suite service for businesses. Business Users 'Put Off' By Scanning Diane Greene said that although business customers "have never had their messages scanned for use in advertising, many potential customers were nonetheless put ... (view more)

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