reinstall

Fri
02
Oct
Dennis Faas's picture

How to Fix: Can't Uninstall or Reinstall Silverlight

Infopackets Reader Tim S. writes: " Dear Dennis, I am trying to play Netflix on my computer, which requires Microsoft Silverlight. Every time I try and play a movie, I get an error stating that Silverlight is not installed on the system. But when I ... check in my Control Panel via Add / Remove programs, Silverlight says it's installed. I have tried to install the latest version of Silverlight from the Internet but it won't install. I don't get it. Can you help? " My response: I knew this problem would require some troubleshooting, so I contacted Tim and he agreed to let me access his computer ... (view more)

Fri
11
Sep
Dennis Faas's picture

How to Force Internet Explorer 11 as Default in Windows 10

Infopackets Reader Sam P. writes: " Dear Dennis, I just upgraded to Windows 10 and I can't stand using the Edge browser. Before I upgraded to Windows 10, I was using Windows 7 with Internet Explorer 11 (IE11). I had Internet Explorer 11 set up with ... a few of my favorite add-ons, which are not compatible with Edge. Do you know if there is any way for me to use Internet Explorer 11 as my default browser in Windows 10? I've tried using the Settings App to make IE 11 as default, but it doesn't seem to work. " My response: When you upgraded to Windows 10, and if you agreed to use the "recommended ... (view more)

Mon
13
Jul
Dennis Faas's picture

Windows 10 Upgrade: do I have to Reinstall Programs?

Infopackets Reader Ed H. writes: " Dear Dennis, Regarding Windows 10: do I have to reinstall my programs once Windows 10 is installed, or will everything move over automatically? I'm confused because I read that if I install Windows 10 I will have ... to reinstall programs, but other websites say that I won't have to reinstall any programs. How can I know for sure? " My response: Most users will be doing an 'in-place upgrade' through Windows Update; in that case, most of your programs (including your user data) should automatically move over without any problems. On the ... (view more)

Fri
20
Mar
Dennis Faas's picture

How to Fix: Windows 8 Critical Service Failed (Blue Screen)

Infopackets Reader Anne F. writes: " Dear Dennis, After a Windows Update, my laptop rebooted and then displayed a blue screen of death (BSOD) with the error message CRITICAL SERVICE FAILED. After that, the computer reboots and goes into a continuous ... loop -- I am not able to get into Windows at all. I used various repair discs and managed to gotten rid of the CRITICAL SERVICE FAILED message, but now my computer boots into a black screen with the message No Operating System Found. When I use one of the downloaded repair disks, I see my C drive and Windows 8 is still on there, so I don' ... (view more)

Mon
09
Feb
Dennis Faas's picture

Windows 10: Can I Upgrade or do I need a Clean Install?

Infopackets Reader 'controlbob' writes: " Dear Dennis, I have an HP laptop running Windows Vista and I plan to upgrade to Windows 7 using an OEM install disc. Do you know if the OEM Windows 7 will be approved for the free Windows 10 upgrade when it ... becomes available? Are the hardware requirements for the Windows 10 similar to Windows 7? Can I upgrade / migrate to Windows 10, or do I need to do a clean install? " My Response: The short answer is that yes, you can get the free upgrade to Windows 10 if you currently have Windows 7 or 8.1 installed -- providing you claim the ... (view more)

Fri
30
Jan
Dennis Faas's picture

Best way to Upgrade Vista to Windows 7?

Infopackets Reader 'placeyourbet777' writes: " Dear Dennis, I have Windows Vista Home Premium on my laptop and I'd like to upgrade to Windows 7 Ultimate, as my computer is getting very slow and outdated. Is it possible for me to upgrade from Windows ... Vista to Windows 7 and make it work using 64-bit? Thanks in advance. " My response: The simple answer is that, yes, you can upgrade Windows Vista Home Premium to Windows 7 Ultimate. However, there are some conditions, as well as things to consider before you make the leap, namely: 1. The upgrade path must be valid 2. The 32-bit or 64-bit ... (view more)

Fri
23
Jan
Dennis Faas's picture

WLDCore.dll missing; Windows Live Mail won't Start?

Infopackets Reader 'biggrampa' writes: " Dear Dennis, Regarding Windows Live Essentials: I have an error message stating that wldcore.dll missing or not found. I have tried to reinstall Windows Live Essentials but it says it is already there, and I ... have latest version. I have also tried uninstalling using revo uninstaller, but it says that the program cannot be found. When I try to run Windows Live Mail, it says wldcore.dll missing. Any ideas? " My Response: Most likely a Windows Registry setting is corrupt and pointing to an invalid location of the wldcore.dll file. To fix the error, you can ... (view more)

Mon
05
Jan
Dennis Faas's picture

How to Copy Programs from Windows XP to Windows 8?

Infopackets Reader Eric H. writes: " Dear Dennis, I recently purchased a new PC with Windows 8.1. My old PC has Windows XP on it, and I would like to copy over all my programs from Windows XP to Windows 8.1. How can I do that? After I'm done moving ... over all my programs, I want to wipe the old Windows XP PC clean and give it away. " My response: Unfortunately, migrating from Windows XP to Windows 8.1 is not as easy as 'copying' over files from one PC to another. In this case, I suggest you do one of the following: 1. Reinstall all (or some of) your programs manually on the new Windows 8.1 ... (view more)

Mon
22
Dec
Dennis Faas's picture

Missing Windows DVD? How to Download and Reinstall

Infopackets Reader 'Bob T.' writes: " Dear Dennis, I am trying to reinstall Windows on my computer but I can't seem to find my Windows DVD anywhere. In fact, I'm not even sure if my computer came with an install disc. Should I download Windows from ... a torrent website? Can I use a DVD or USB drive to reinstall Windows? What do you suggest? " My Response: You can download a copy of MS Windows 7, 8, or 10 for free from Microsoft and install it from DVD or USB, though the steps for installing from USB are a little more involved for Windows 7. At the time of writing this ... (view more)

Thu
10
Dec
Dennis Faas's picture

Fresh Install of Win7: Importing Old Settings

This article is for users that want to move from an older copy of Windows to a fresh / new install of Win7 and who want to re-inject / maintain their old programs and settings without having to reconfigure everything manually. This article is a ... continuation of a series of other articles on Migrating to Windows 7. As such, I will assume that you have already used Acronis True Image 2010 to make a complete backup of your old Windows XP system , you have mounted the image as a virtual drive , and you are now ready to proceed with the reinstallation of your programs. Note that True Image is ... (view more)

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