reset password

Dennis Faas's picture

How to Fix: Locked out of ScreenConnect On-Prem v23.9+ (2024)

Infopackets Reader Fred J. writes: " Dear Dennis, Like you, I use an on-premise version of ConnectWise ScreenConnect to provide technical support to my clients. A recent security vulnerability ( CVE-2024-1709 ) this past February forced me to ... upgrade ScreenConnect to their latest branch (currently version 23.9) in order to patch the system. Prior to that, I was using an old Linux version of ScreenConnect from 2016. A few weeks after the upgrade, however, the 'Administrator' user I use to log into my on-prem ScreenConnect is locked out because bots keep hitting my login page in order to guess ... (view more)

Dennis Faas's picture

Reset Admin Password (Windows XP)?

Infopackets Reader Bill F. writes: " Dear Dennis, Thanks for your article on how to reset the admin password for Windows 7 and 8 . I have an old Windows XP machine and can't login because I lost my password. Do you have similar steps on how to reset ... the admin password for Windows XP? " My response: The steps to reset the administrator password for Windows XP is different than what what was previously described in the article for Windows 7 and 8. Note that if you can login as the "Administrator" user, you can also use this account to reset any user password on the system. So, the steps below ... (view more)

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