warranty

Mon
26
Jun
John Lister's picture

More iPhones Eligible For Self-Repair

Apple and Samsung have both extended their self-repair programs, reducing the need to get devices fixed by the manufacturer or authorized repairers. However, both programs still have significant limitations. The Apple program now covers the iPhone ... 14 and 14 Pro, the MacBook Air (M2, 2022 model) and MacBook Pro 14-inch (2023 model). These are all the latest models of the relevant devices. Meanwhile the iPhone 12 and iPhone 13 Self Service Repair now covers the top speaker and the TrueDepth camera, components which were previously exempt from the program. In each case, users can order official ... (view more)

Wed
02
Dec
John Lister's picture

Apple Fined $12M Over Water Resistance Claim

Apple has been fined the equivalent of $12 million USD over "aggressive and misleading" claims about the water resistance of iPhones. An Italian regulator said its advertising wasn't clear enough and that a disclaimer tricked clients. The fine of 10 ... million Euros came from Italy's Competition and Market Authority which regulates consumer issues. It took issue with two ways Apple promotes and disclaims the water resistance. (Source: reuters.com ) The first issue was with the way Apple marketed eight iPhone models as being water resistant up to a certain depth (between one and four meters ... (view more)

Thu
21
Jun
John Lister's picture

Apple Disabled iPhones due to 3rd Party Repair

Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)

Mon
23
Jul
Dennis Faas's picture

Google's Nexus 7 More Durable Than iPad: Report

A new study by third-party warranty supplier SquareTrade has shown that the Google Nexus 7 tablet is considerably more durable than Apple's iPad. The findings are based on drop tests and a water immersion experiment. SquareTrade, a leading vendor of ... after-market warranties on a wide variety of electronic gear, recently posted a video on YouTube showing Google's 7-inch Nexus 7 tablet taking more of a beating than the market-leading iPad. iPad Suffers Broken Display in Drop Tests SquareTrade's video shows two drop tests, with both tablet devices plopped onto concrete. In the first test, both ... (view more)

Sun
28
Nov
Dennis Faas's picture

Online Holiday Shopping? Read Dennis' Top 10 Recommendations

With over 30 years in computing experience, I'm often asked my opinion about computer hardware. Questions like, "What can I do to speed up my computer?", or "What type of laptop should I buy?" and things of that nature. Like anyone else, I love a ... good deal. In order to find the best deal possible, sometimes I spend an entire day shopping online to compare prices and features of similar components. Unfortunately, many of the "recommendations" I've read recently appear to be forged for the sake of making a sale, which means there's an awful lot of time wasted wading through ... (view more)

Fri
13
Jul
Dennis Faas's picture

Microsoft Takes $1 Billion Hit

Microsoft put many Xbox users' minds to rest last Thursday, when the company announced that it would be extending the warranty on the Xbox 360. The peace of mind won't come cheap for Microsoft, however, which will take a hit of just over $1 billion ... to provide the extended warranty. "As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures," Microsoft said in a statement. (Source: news.com ) The company said that the investigations revealed many factors ... (view more)

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