Hackers have forced a hotel to ditch its electronic room key system and return to physical keys. But reports that guests were locked in and out of their room turned out to be overblown. The Seehotel Jaegewirt in Austria has been targeted by at least ... four different attacks on its computer system. The most recent involved the system data being encrypted and the hackers demanding a payment in the virtual currency Bitcoin equivalent to around $1,600. The hotel mentioned the attack in a press release designed to raise awareness and warn other hotels of the need to maintain security. A news agency ... (view more)

A controversial program of warning letters for suspected copyright infringers has been dropped. The organization behind it says it was a successful education program but critics say it failed to have much impact. The "Copyright Alert System" was set ... up by the Center for Copyright Information, made up of the main producers of TV shows, movies and music in the US. It struck a deal in 2013 with the five largest Internet providers to send up to six warnings to customers after the copyright holders made a complaint of alleged infringement. The precise format was up to the Internet firm, ... (view more)

Infopackets Reader Ron C. writes: " Dear Dennis, I have several drives on my network that I'd like to defrag, but none of the defrag software programs I've tried allow me to defrag a network drive. Any suggestions on how to defrag a network drive, ... or a program that can provide this functionality? " My response: The reason you can't find a program to defrag a network drive is because this is not possible - the easiest way to explain "why" is that the remote drives are owned by another operating system. Simply put: your system does not have permission to move these files around. With ... (view more)

Facebook is making several changes to its Trending Topics section that, in effect, serves as its news headlines. The changes are designed to make it harder for people to game the system with bogus or intentionally provocative stories. Trending ... Topics is not about the stories that appear in the main news feed. They will continue to be decided by how many of the user's friends post, share or comment on links to the relevant web pages. Instead, Trending Topics is a separate list that appears on the right hand side of the page when users are logged in to the Facebook website. Clicking on the ... (view more)

Microsoft is to launch a simplified all-in-one tool for keeping track of security in Windows 10. It's based around what Microsoft is calling the "five pillars of protection." The new tool will be called the Windows Defender Security Center. As the ... name suggests, it's a mixture of Security Centre (a longstanding menu in Windows) and Windows Defender, Windows 10's built-in security software which replaces the old Microsoft Security Essentials. It's currently in testing among users who have signed up for 'fast ring updates', but will be introduced to the general public via ... (view more)

An independent study found 91 percent of Google searches for physical products brought up a Google product as the top ad result. Google says it plays fair and the practice doesn't mean other companies have to spend more on advertising. The Wall ... Street Journal study wasn't about the search results themselves, but rather the ads that appear on the results page. It took 25 tech hardware products from carbon monoxide detectors to WiFi routers and carried out 1,000 searches for each on a computer, having first blocked its past search history to avoid distortion. On all but two of the ... (view more)

Infopackets Reader Tom G. writes: " Dear Dennis, I recently had to reinstall Windows, which also required reinstalling all my programs. Ever since then, whenever I try to access my work's website (which uses a Java applet), I receive an error ... message that says: 'Your security settings have blocked an application with an expired or not-yet-valid certificate from running.' I cannot proceed past that, and am therefore unable to access the website. The Java applet worked fine before I reinstalled Windows, so how can I get past this error? " My response: I had a sneaking suspicion that the website ... (view more)

Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic - as such, I have decided I would like to reset ... it. My question is: if I reset Windows 10 what happens? As far as I recall there is a hard drive partition on my system for resetting the PC - will I still get Windows 10 or will I get Windows 7? What does system restore do? " My response: This is a very frequently asked question, though your question in particular deal with three completely separate ... (view more)

Verizon has picked a creative way of making owners of the Galaxy Note 7 return the potentially dangerous handset. It's going to reroute outgoing voice calls and make users speak to its staff instead. It's the latest in a series of attempts to make ... sure all of the handsets are returned to Samsung. The company formally recalled the phone after multiple reports of overheating and even catching fire, something that's widely thought to be related to the battery design. Users Holding Out on Returns An original program asking owners to return the handset and offering a full refund had ... (view more)

Squirrels pose more of a threat to infrastructure than cyber terrorists - or, at least that's what one researcher's project implies. Cris Thomas says he found nearly five million people have been affected by power cuts caused by animals since 2013. ... According to Thomas, that's vastly more damaging than deliberate human actions to disrupt power and communications networks. The surprising claim came at a security conference in Washington and attracted attention given many speeches at such events concentrate on the actions of human hackers, terrorists and state governments in ... (view more)