Continuing on with last week's article, David L. writes: " Thanks for your help in identifying the culprit that was causing random Blue Screens of Death ( BAD_POOL_CALLER ) on both mine and my wife's system. Question: I have been using ZoneAlarm for ... many years and it has been good to me. If I decide to stick with the Windows Firewall per your recommendation - what happens if hackers find an exploit in the Windows Firewall that allows them into my system? Yes, ZoneAlarm has caused my Blue Screens of Death (BSOD) and it costs money upfront (versus the Windows Firewall which is free) - but why ... (view more)

Infopackets Reader David L. writes: " Dear Dennis, I have a VERY perplexing problem! My wife and I are trying to publish a book online a website (CreateSpace.com) - unfortunately, both her system and my system are crashing with blue screens of death ... (BSOD) error: BAD_POOL_CALLER. I am using Mozilla Firefox on my machine, and she is using Edge. I've called Microsoft and talked to their support for over 4 hours but they were unable to help - and in fact, my system is operating even worse than before! You've done work for me in the past and I need to have you connect to my system and tell me ... (view more)

A major "hack" of prominent Twitter accounts has raised awareness of a big security loophole. The problem isn't with Twitter itself, but rather third party tools. This morning several thousand accounts belonging to public figures and major ... organizations and businesses posted identical messages. The tweets included a swastika symbol and references to Nazi views in Germany and the Netherlands and are thought to relate to an ongoing political spat between the Netherlands and Turkey. (Source: bostonglobe.com ) There's never a good time for accounts to be hijacked in such a way, ... (view more)

The makers of a remote controlled device for personal pleasure have agreed to pay $3.75 million after allegedly collecting data on how the device was used. Standard Innovations has not formally admitted any wrongdoing. The company makes several ... models in the We-Vibe line, each designed for intimate female use. Some of them include a Bluetooth connection that in turn connects to a smartphone. That allows the user or a partner to remotely control the operation and settings of the device, with an option for partners in long-distance relationships to operate the device over the Internet. ... (view more)

Android phones from a variety of companies have reached business employees with malware already installed according to researchers. How and why it got there is not yet confirmed. The report comes from Checkpoint, a security company. It says it was ... examining devices used by staff at two businesses: one a "large telecommunications company" and the other a "multinational technology company." (Source: checkpoint.com ) While it's not unusual to find malware on employee phones during some checks -- that's partly the purpose of hiring services such as Checkpoint. ... (view more)

Infopackets Reader Barry P. writes: " Dear Dennis, I have an HP computer running Windows 10 (previously upgraded from Windows 8), and it's running very slow. I'd like to reinstall Windows - but before I do that, I want to back everything up onto ... external hard drive. I want to keep the backup as small as possible - as such, I noticed that I have a 'C:\System Recovery' folder with 'C:\System Recovery\Repair' and 'C:\System Recovery\Repair\Backup' subfolders. The 'C:\System Recovery' folder is taking up 40GB of data and I'd like to know if it's safe to delete. I have another machine here and I ... (view more)

Infopackets Reader Alan B. writes: " Dear Dennis, I rebooted my laptop recently, and now my keyboard has completely stopped working. I looked at the status of my keyboard under Device Manager and it reports that my keyboard is a 'Standard PS/2 ... Keyboard' with an error code 39. The specific error message is: 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)'. I have scoured the Internet and have tried various registry 'fixes' online, but nothing works! You fixed my computer a few years back using your remote desktop support service, and ... (view more)

Leaked documents suggest the CIA has a program for spying on people through home devices such as Smart TVs. However, it appears such attacks are highly targeted and often require physical access to the TVs. The claims come through a batch of 8,761 ... documents released by WikiLeaks, which says they come from the CIA. That agency has yet to comment on their authenticity and have not yet been independently verified. The documents are said to detail some of the tactics the CIA have used to improve digital surveillance. The overall message is that the agency appears to be concentrating more on ... (view more)

A major news organization says Facebook doesn't do enough to remove images that exploit children. The British Broadcasting Corporation (BBC) says the site removed just 18 out of 100 images that it reported as part of an investigation. The test was ... part of a follow-up to a report last year about people using members-only groups on the site to share inappropriate images of children. At the time, Facebook said it was improving its moderation system. To see if that was the case, the BBC used Facebook's formal reporting button to report 100 images that appeared to breach the site's ... (view more)

Google's voice activated home assistant gadget has told users that former president Barack Obama is planning a coup. It's an unfortunate quirk of the way the company applies its website techniques to the gadget. Google Home - the company's answer to ... the Amazon Echo - is a small speaker that contains a microphone and a WiFi connection. It's designed to help with a host of activities around the house where voice-based information is quicker or more convenient than using a phone, tablet or computer. Examples include being able to ask for a recipe unit conversion while in the ... (view more)