backup

Mon
06
Apr
Dennis Faas's picture

Why You Should Install KB3000850: Explained

Infopackets Reader 'Mike' writes: " Dear Dennis, Thanks for your helpful site. I enjoy reading your advice and keeping up with the news. My question relates to the KB3000850 patch , which is a major update for Windows 8.1 for x64-based systems. It ... is a whopping 775 MB download; it first appeared as an 'optional' download, and then later as 'important'. I've tried installing KB3000850, but it has failed to install on 4 separate occasions. Googling KB3000850 gets into stuff way beyond my understanding, but one page by Woody Leonhard said not to install it . I ... (view more)

Fri
20
Mar
Dennis Faas's picture

How to Fix: Windows 8 Critical Service Failed (Blue Screen)

Infopackets Reader Anne F. writes: " Dear Dennis, After a Windows Update, my laptop rebooted and then displayed a blue screen of death (BSOD) with the error message CRITICAL SERVICE FAILED. After that, the computer reboots and goes into a continuous ... loop -- I am not able to get into Windows at all. I used various repair discs and managed to gotten rid of the CRITICAL SERVICE FAILED message, but now my computer boots into a black screen with the message No Operating System Found. When I use one of the downloaded repair disks, I see my C drive and Windows 8 is still on there, so I don' ... (view more)

Mon
02
Feb
Dennis Faas's picture

Can CryptoLocker Infect Shared Drives, Files, PCs?

Infopackets Reader Michael C. writes: " Dear Dennis, I have a USB drive attached to my router. This drive is shared by several computers through the router on my home private network. My question is: if one of my computers became infected by a file ... locking virus such as CryptoLocker , would the network drive or the connected computers become infected or encrypted? If so, is there a way to prevent this? " My Response: It is possible for a virus to self replicate and infect other computers on the network, but that depends on the type of virus. At the time of writing, CryptoLocker is not a self ... (view more)

Fri
09
Jan
Dennis Faas's picture

Best way to Upgrade old XP PC to Windows 7; Keep Data?

Infopackets Reader Bill C. writes: " Dear Dennis, I run Windows 7 64 bit on my computer and my wife has an old Windows XP 32-bit PC (Dell Inspiron E521). She's a real stickler about [keeping her PC exactly the way it is, so she can still access all ... her files and programs, but I know it's time for an upgrade and I'd like to upgrade it to Windows 7 64 bit for her] ... I already have on hand all the items I thought I'd need: Windows 7 upgrade CD, more RAM for her PC, two new 1 TB hard drives, a video card, etc. What I'd like to be able to do is make a disk image clone of her old XP hard drive, ... (view more)

Mon
29
Dec
Dennis Faas's picture

How to Remove Encryption Virus?

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

Mon
22
Dec
Dennis Faas's picture

Missing Windows DVD? How to Download and Reinstall

Infopackets Reader 'Bob T.' writes: " Dear Dennis, I am trying to reinstall Windows on my computer but I can't seem to find my Windows DVD anywhere. In fact, I'm not even sure if my computer came with an install disc. Should I download Windows from ... a torrent website? Can I use a DVD or USB drive to reinstall Windows? What do you suggest? " My Response: You can download a copy of MS Windows 7, 8, or 10 for free from Microsoft and install it from DVD or USB, though the steps for installing from USB are a little more involved for Windows 7. At the time of writing this ... (view more)

Mon
08
Dec
Dennis Faas's picture

Recovery Disk is Full; Can I Delete Files?

Infopackets Reader 'pthamilton' writes: " Dear Dennis, I have a Dell XPS M1330 laptop computer. I get frequently recurring messages that my D drive (recovery drive) is full. Can I delete files on my recovery drive? Also, if I upgrade to Windows 7 or ... Windows 8, will it stop the 'disk is full' error messages? Thank You. " My Response: In general, it is not recommended that you delete any files from the recovery drive, as it contains disk image files used to restore your system to default configuration when you first purchased the computer. If you downloaded or copied files onto the D drive, you ... (view more)

Mon
24
Nov
Dennis Faas's picture

How to Remove Malware that Keeps Coming Back?

Infopackets Reader Frank P. writes: " Dear Dennis, A friend of mine has a malware (or a virus) on his computer and can't get rid of it. He has tried to download various malware removal utilities online (such as malwarebytes antimalware, etc), but ... his web browser appears to have been hijacked and subsequently, malwarebytes won't download. What can he do to remove the malware? " My Response: Some malware will purposely block websites (such as malwarebytes) to prevent you from downloading and removing the infection. The easiest way to get rid of pervasive malware is to boot ... (view more)

Fri
07
Nov
Dennis Faas's picture

Best Way to Reinstall Windows, User Data, Patches?

Infopackets Reader 'rseal54' writes: " Dear Dennis, I have a 6 year old Gateway computer with Windows Vista operating system and Service Pack 2 installed. I have a question regarding reinstalling Windows; I want to save all my data and installed ... programs to an external hard drive, then do a clean reinstall of the operating system. Is it possible to reinstall Vista with all the latest updates [automatically applied during the reinstall without using Windows Update]? Also, how do I get back all the items that were saved on the external hard drive? " My Response: That's an ... (view more)

Tue
30
Sep
Dennis Faas's picture

How to Create a Windows Rescue CD with Latest Drivers, Updates

Infopackets Reader Ron S. writes: " Dear Dennis, I want to do a clean re-install of Windows 7 Pro. I want the best available information [on which steps I should take during] ... the install sequence of everything, especially [how I should install] ... the motherboard drivers ... What [do you suggest]? " My response: There's plenty of step-by-step guides on the Internet that explain how to install Windows - you simply need to search Google. For the most part, re/installing Windows 7 is as easy as inserting the install media (Windows 7 DVD) into the computer, reboot the machine, ... (view more)

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