fix

Infopackets Reader Steve S. writes: " Dear Dennis, I am trying to install Windows 10 Threshold 2 version 1511, release 10586 / 1511, otherwise known as 'Th2_release Professional 10586' through Windows Update, but I keep getting an error when it ... tries to install. The error message states 'We found some issues. Select this message to fix and finish updating.' I clicked the link and received another message, stating 'Could not update system reserved partition.' So, now the update won't install and I can't upgrade my Windows 10 to the latest version. Can you ... (view more)

Washington state officials have confirmed a software flaw has meant more than 3,000 prisoners have been mistakenly released early. Amazingly, the problem was known about by staff at the Washington State Department of Corrections since 2012, before ... anything was done. State governor Jay Inslee confirmed the figure may be as high was 3,200 and dates back to 2002. He's ordered that all releases be manually checked and approved until a software fix is in place next month. The problem involves a computerized system that tracks prisoner release dates, specifically, those who have been granted ... (view more)

Infopackets Reader Pam C. writes: " Dear Dennis, I recently purchased an SSD (solid state hard drive) and wish to transfer my existing copy of Windows (from a standard hard drive) onto the SSD. I used Acronis True Image to clone the hard drive to ... SSD, but when I try and boot from the SSD, I receive the error message that 'BOOTMGR is Missing'. I have also tried creating an archive backup of the original hard drive and then restored that to the SSD, but I have the same problem. How can I fix the 'BOOTMGR is Missing' error? " My response: This is a very common problem ... (view more)

Some users of Windows 10 with high-resolution monitors have experienced blurry fonts. For the moment the best solution appears to be a third-party fix, with the obvious caveats about using 'unofficial' software. The problem involves DPI (dots per ... inch) scaling, which is the way in which Windows adjusts text, icons, and even the mouse cursor for higher-resolution screens. Because text and items are often set by their application to be made up of a certain number of pixels, anything appearing on the screen with a high resolution monitor would be impossible to read, unless scaling was ... (view more)

Infopackets Reader Terry C. writes: " Dear Dennis, I am trying to run the command 'sfc /scannow' (system file checker) through the Windows command prompt to repair corrupt Windows files, but every time I try and run 'sfc /scannow', it stops at 42% ... and gives the error message 'Windows Resource Protection could not perform the requested operation.' Therefore, the 'sfc /scannow' does not complete and I can't repair my corrupt Windows files. How can I fix this so I can finish running the scan and fix my files? " Update 20200116 : I'm getting a lot of ... (view more)

Infopackets Reader Sam G. writes: " Dear Dennis, My Windows Update won't update. It happened when I upgraded to Windows 8.1; I had over 100 updates to download. I managed to download most of them but there were a few that failed. Windows Update says ... the error code is 8007045B on the failed updates . I did a search for 8007045B in Google but the information is conflicting, confusing, and for the most part all the articles I've read go around in a loop. I also came across an article on PC World which says to do revert my restore point - but that didn't work, either. Apparently ... (view more)

Infopackets Reader Terry W. writes: " Dear Dennis, Whenever I click on a link via email, I get an error stating that 'This operation has been canceled due to restrictions in effect on this computer.' I don't understand why I receive this error ... message, as my user account has administrator access and I am the only one that uses this computer. Any ideas why this is happening? " My response: Admittedly, I have never heard of this error message before. The next day Terry emailed me with a follow-up, stating that he found a solution and provided me with a link. The page he directed me to, however ... (view more)

Infopackets Reader Craig D. writes: " Dear Dennis, In the past I've used the msconfig utility many times to clear items from the Windows Startup. However, recently I tried to run msconfig and Windows reports that msconfig has stopped responding and ... my PC freezes. This is very frustrating! Any ideas why my msconfig stopped working? " My response: This is a very common problem, though you didn't say which Windows operating system you're using. As such, I'll provide solutions for Window XP and onward because most likely other users are having the same problem. Here are ... (view more)

Infopackets Reader Anne F. writes: " Dear Dennis, After a Windows Update, my laptop rebooted and then displayed a blue screen of death (BSOD) with the error message CRITICAL SERVICE FAILED. After that, the computer reboots and goes into a continuous ... loop -- I am not able to get into Windows at all. I used various repair discs and managed to gotten rid of the CRITICAL SERVICE FAILED message, but now my computer boots into a black screen with the message No Operating System Found. When I use one of the downloaded repair disks, I see my C drive and Windows 8 is still on there, so I don' ... (view more)

Infopackets Reader 'biggrampa' writes: " Dear Dennis, Regarding Windows Live Essentials: I have an error message stating that wldcore.dll missing or not found. I have tried to reinstall Windows Live Essentials but it says it is already there, and I ... have latest version. I have also tried uninstalling using revo uninstaller, but it says that the program cannot be found. When I try to run Windows Live Mail, it says wldcore.dll missing. Any ideas? " My Response: Most likely a Windows Registry setting is corrupt and pointing to an invalid location of the wldcore.dll file. To fix the error, you can ... (view more)