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The average US broadband subscriber uses almost 600GB a month according to new estimates. The figures also show people on an affordable connection program are making the most of it. The figures come from OpenVault, a company that provides technology ... for "optimizing networks," which naturally means it has an interest in showing broadband networks are under strain. According to the report, the average use was 586.7GB a month, up almost 10 percent last year. That includes both uploads and downloads, which remain in roughly the same proportion as last year. The averages are certainly being driven ... (view more)

Infopackets Reader Steve G. writes: " Dear Dennis, I just upgraded my PC to Windows 10 and I noticed that Windows Media Player no longer plays DVDs in Windows 10 . In Windows 7 it worked without a problem. I researched this issue and it appears that ... this 'feature' was removed on purpose because newer PCs and laptops do not have DVD players. As such, Microsoft has dropped all support for Windows 10 DVD playback in Windows Media Player. I plan on purchasing a thin ultrabook laptop (with no DVD player) soon. As such, I'd like to convert my DVDs into AVI or MP4 (for example) so I ... (view more)

Google is creating a dedicated security team to hunt for bugs in "sensitive" Android apps. It will concentrate on the nature of the app rather than how widely its used. The new team will working in a different way to Google's existing program that ... offer bounties to independent security researchers who spot bugs in apps from the Google Play Store. To get the most "bang for its buck," that program only covers apps which have more than 100 million downloads. While it's logical enough to prioritize those apps as the number of people affected by a security breach will be highest, it doesn't take ... (view more)

Infopackets Reader Barry S. writes: " Dear Dennis, I read with interest your article on how to shut down Mozilla Thunderbird gracefully using a series of 'taskkill' commands. The issue I have is that Thunderbird eats an enormous amount of memory if ... I leave it running over a period of 24 hours or more. When I try and send an email, the words in the email window (as I'm typing them) come out in spurts. This drives me crazy as I am a fairly quick typist. I tried setting up a batch script to run (using Task Scheduler) to gracefully close Thunderbird and restart it every 24 hours, but for some ... (view more)

A key security feature in Windows doesn't work as planned. It's not a vulnerability in itself, but means that hackers who find bugs in software are much more likely to be able to do damage. The problem is with Address Space Layout Randomization ... (ASLR). It deals with the way a computer organizes different programs in memory. As an analogy, it's like organizing vehicles of different sizes and makes in a parking lot. Most operating systems support ASLR, which means that when a program starts up and needs to use the computer's memory, it's assigned a random location. In the analogy, think of cars ... (view more)

Infopackets Reader 'Giselle' writes: " Dear Dennis, Recently my Windows 10 computer upgraded to the 'Creators Edition', and now the Windows 10 'Photos' app has magically replaced the 'Windows Photo Viewer'. I absolutely can't stand the 'Photos' app ... and I want Windows Photo Viewer back on my system! I have tried going to Control Panel -> Default Programs to change the settings but Windows Photo Viewer is nowhere to be found! Can you help? " My response: I also noticed that the Windows Photo Viewer went missing with the Creators Edition update. Windows Photo Viewer has been a staple in ... (view more)

A controversial program of warning letters for suspected copyright infringers has been dropped. The organization behind it says it was a successful education program but critics say it failed to have much impact. The "Copyright Alert System" was set ... up by the Center for Copyright Information, made up of the main producers of TV shows, movies and music in the US. It struck a deal in 2013 with the five largest Internet providers to send up to six warnings to customers after the copyright holders made a complaint of alleged infringement. The precise format was up to the Internet firm, ... (view more)

Duplicate files are the curse of every computer user - even professional computer technicians have them. While duplicate files are not really something that harms your PC, they do take up disk drive space, slow the PC down (especially when thumbnail ... previews are generated in Windows), and make things very disorganized. So, if you have a large drive - or a couple of them - and store lots of files on your PC, one thing I recommend my clients do is to take some time to manage duplicate files in order to free up space. This not only saves backup space, but also the users' sanity, should they ever ... (view more)

Infopackets Reader Leonard C. writes: " Dear Dennis, I just upgraded to Windows 10 recently. Every time I click on a link in my emails, Windows 10 keeps asking me 'How do you want to open this file?'. It gives me three choices: 'Internet Explorer', ... 'Microsoft Edge', and 'Look for an app in the store'. How can I get rid of this annoying window? I am currently using Microsoft Outlook 10 as my email program and I use Internet Explorer to browse the web. " My response: If you are running Windows 10 and if you ever come across the window which says: "How do you want to open this file?", it is ... (view more)

Infopackets Reader 'Colin' writes: " Dear Dennis, I have Windows 10 64-bit and when I try and run an old Visual Basic software program, it says 'This app cannot run on your PC'. I believe the Visual Basic program uses 16-bit architecture. So the ... question is, how can I run 16-bit programs on Windows 10 64-bit? " My response: The simple answer is that you cannot run 16-bit applications on 64-bit Windows directly , including Windows 10 64-bit. The same holds true when trying to run 16-bit applications on Windows 7 64-bit or Windows 8 64-bit. That said, there are workarounds to the problem. ... (view more)