support

Fri
30
Jan
Dennis Faas's picture

Best way to Upgrade Vista to Windows 7?

Infopackets Reader 'placeyourbet777' writes: " Dear Dennis, I have Windows Vista Home Premium on my laptop and I'd like to upgrade to Windows 7 Ultimate, as my computer is getting very slow and outdated. Is it possible for me to upgrade from Windows ... Vista to Windows 7 and make it work using 64-bit? Thanks in advance. " My response: The simple answer is that, yes, you can upgrade Windows Vista Home Premium to Windows 7 Ultimate. However, there are some conditions, as well as things to consider before you make the leap, namely: 1. The upgrade path must be valid 2. The 32-bit or 64-bit ... (view more)

Thu
22
Jan
John Lister's picture

It's Official: Windows 10 Free For Many Users

It's official: Microsoft says that Windows 10 will be free of charge -- but the offer comes with limitations and caveats. The free upgrade offer is part of what could be the biggest change to the Windows business model, ever. Microsoft's comments at ... a launch event this week have been interpreted by some analysts as meaning Windows 10 may also be the last major release of the operating system. Instead, Windows may receive more frequent, but less substantial updates in the future. The Windows 10 free upgrade deal will only apply to consumer versions of Windows 7 (Service Pack 1) and Windows ... (view more)

Mon
29
Dec
Dennis Faas's picture

How to Remove Encryption Virus?

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

Tue
22
Oct
Dennis Faas's picture

Google Updating Chrome For Windows XP Until 2015

Google says it will continue offering security fixes for people running the Chrome browser on Windows XP until April 2015. That's a year after Microsoft's termination date for the aging operating system (OS). For its part, Microsoft has warned users ... not to rely on the Chrome protection and says that even with Google's efforts, users of Windows XP will still face a serious risk of malicious software infection. After launching Windows XP in 2001, Microsoft stopped selling the operating system in 2008. The firm no longer offers Windows XP users technical support, but it has continued to offer ... (view more)

Wed
20
Mar
Dennis Faas's picture

Microsoft: Install Windows 7 SP1 Or Lose Support

Microsoft has rolled out Service Pack 1 (SP1) for its Windows 7 operating system (OS) as an automatic update. The firm is also encouraging those with automatic updates turned off to manually download SP1 as soon as possible. A 'Service Pack' is a ... collection of important security and functionality updates for a particular operating system. Microsoft first rolled out Service Pack 1 for Windows 7 just over two years ago, in February 2011. SP1 Automatically Downloaded and Installed However, since that time Microsoft has only made SP1 available via manual installation, meaning Windows 7 users were ... (view more)

Thu
14
Feb
Dennis Faas's picture

Microsoft: Surface Pro Support Ends in 2017

Microsoft has revealed that its newly-released Surface Pro tablet computer will receive hardware support for roughly four-and-a-half years. However, the firm says it will support the Windows 8 Pro software for much longer. Microsoft's announcement ... that it will support Surface Pro hardware until July 2017 is in line with a similar announcement made about the Surface RT tablet last year. The Surface RT will be supported until April 2017. Hardware Repairs to End in 2017 Microsoft says that it will offer hardware repairs for the Surface Pro during that 4.5-year window. Those repairs won't cost ... (view more)

Wed
19
Dec
Dennis Faas's picture

'Windows XP End Of Support Countdown Gadget 1.0', and 'CurrPorts 2.05'

Windows XP End Of Support Countdown Gadget 1.0 Time is running out on Microsoft's decade-old operating system, Windows XP. This handy little gadget will display a clock that counts down to the final moment when Microsoft support for Windows XP ... finally expires in the year 2014. http://www.microsoft.com CurrPorts 2.05 CurrPorts is a software utility designed to help you keep tabs on your Windows computer's open TCP/IP and UDP ports. This program will also allow you to close unwanted connections and kill those processes responsible for opening unwanted ports. Information related to your ports' ... (view more)

Wed
05
Dec
Dennis Faas's picture

Don't Downgrade Windows 8 Machines: Hewlett-Packard

PC manufacturer Hewlett-Packard (HP) is advising its customers not to downgrade its computers delivered with the new Windows 8 operating system (OS) already installed. The company says that if customers install Windows 7 on HP computers originally ... equipped with Windows 8, HP will not provide them with support, drivers, or applications. Downgrading was a relatively common practice after the release of the unpopular Windows Vista in 2007, and some say it's being practiced again now that Windows 8 has received more than its fair share of criticism . Downgrading a new computer is especially ... (view more)

Sun
02
Dec
Dennis Faas's picture

More Content, Fewer Ads; Now Accepting Donations

To our Valued Readers, In our quest to improve upon Infopackets.com and overall visitor satisfaction to our site, we've rolled out some major changes this past week and will continue to make improvements in the weeks ahead. Some of the changes we've ... rolled out this past week include: additional content: 5 more articles per week added: payment link for donations by PayPal, card, and by mail inclusion of "How To" articles to the site removal of Vibrant Media ads (blue double-underscore links / pop up ads) removal / change of Google ads added: 'Help Support Infopackets' tab at top of page ... (view more)

Fri
30
Nov
Dennis Faas's picture

Windows RT Support Period Surprisingly Short

Microsoft now promises it will support its new Windows RT operating system (OS) with security patches and updates for at least four-and-a-half years. While that may seem like a long time, it's only half as long as Microsoft generally provides ... support for many of its other software products. Windows RT is designed to power a number of portable devices, including Microsoft's own Surface tablet computer . RT is a trimmed-down version of Windows 8 that requires fewer, cheaper resources from a portable device. "Mainstream" Support Phase to Last Until April 2017 Microsoft says it will ... (view more)

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