support

Thu
24
Sep
John Lister's picture

Office 2019 Won't Be Last Of Its Kind

Microsoft is releasing a new "buy it once" version of Office. It's a surprise follow-up to Office 2019 and is an alternative to the ongoing subscription of Office 365. Right now very little is known about the new product as it's only come to light ... through a single line in a blog post that's otherwise about business tools Microsoft Exchange. That line reads: "Microsoft Office will also see a new perpetual release for both Windows and Mac, in the second half of 2021." (Source: microsoft.com ) A perpetual release is another way of saying that users only have to pay once to purchase the software ... (view more)

Thu
02
Jan
John Lister's picture

No More Security Updates: Win7 Support Ends Jan 14

Microsoft will officially ditch support for Windows 7 in just a couple of weeks, a decade after the system debuted. It means Microsoft may face a difficult choice over security issues. January 14 will mark the end of Extended Support for Windows 7 - ... the second period of a Windows edition's lifespan. Mainstream support, which is the period when Windows 7 received new features and Microsoft deals with tech queries free of charge, already ended in 2015. (Source: bt.com ) Extended Support is where Microsoft charges for help and where the only updates are to fix security problems and major ... (view more)

Tue
11
Dec
John Lister's picture

MS: New Edge Rebuild to Support Chrome Extensions

Microsoft has confirmed Edge will now use the same code as Chrome . It's also said it plans to support Chrome extensions on Edge. The news bears out previous reports, though notably it appears Microsoft will stick with the Edge name for the revamped ... browser. That may be because it put so much effort into branding Edge as the replacement of Internet Explorer. It's all to do with rendering engines, the part of a web browser that actually turns the code of a web page into what the users sees on screen. Microsoft is ditching its own EdgeHTML and adopting "Chromium," an open source ... (view more)

Tue
12
Jun
John Lister's picture

Microsoft Scales Back Tech Support for Windows 7, 8

Microsoft staff will no longer answer questions about Windows 7 and 8.1 in support forums. It's also keeping quiet about several other hardware and software products. The products concerned are already mostly into Microsoft's "extended support", ... rather than "mainstream support" periods. That means Microsoft is no longer adding new features to the software, handling warranty claims, or offering free support through online tools or phone lines. Instead, it merely issues patches for security problems and bugs. While Microsoft no longer offered direct help services for the ... (view more)

Tue
05
Jun
John Lister's picture

Browsers to Support Fingerprint Logins to Websites

Google's Chrome browser may soon support biometric logins to websites such as fingerprints. It follows on from Firefox becoming the first major browser to support biometric logins just a few weeks ago. Both browsers are supporting "WebAuthn," a web ... standard for authenticating logins without passwords. While it's a big step, it's only half the journey as the standard also has to be supported by the websites in question. (Source: digitaltrends.com ) The standard has been jointly developed by two key groups. The World Wide Web Consortium is the main body that develops standards for ... (view more)

Tue
25
Oct
John Lister's picture

Microsoft Warns: Fake Blue Screen of Death with 1-800 Number is a Scam

Microsoft has warned that scammers are trying to trick users with a fake "Blue Screen of Death" error message. The idea is to fool users into calling a bogus 1-800 tech support hotline. The Blue Screen of Death is an unofficial name given to a ... particular type of error message which appears when a Windows computer suffers a serious malfunction. In most cases, once the screen appears the only option is to reboot the computer, usually by switching it off with a physical power button or by resetting the machine with a reset button (if it is available). The idea of the screen is to give ... (view more)

Fri
09
Sep
Dennis Faas's picture

Explained: My PC is Infected / Locked, has 1-800 Number. Is it a Scam?

Infopackets Reader "AJ" writes: " Dear Dennis, After having a conversation with Microsoft tech support yesterday, I realized that I was scammed. I took necessary steps to cancel credit card. I do not do business on my machine - just communication ... with friends, etc. I do see that the techs that took my money have done some work on my computer and it seems to run a lot better. Question: is it still harmful to leave my computer as-is, or should I hire another tech to clean my machine again? The people that took my money also gave me their phone numbers so that I can be in contact with them at ... (view more)

Wed
13
Apr
John Lister's picture

Windows Blue Screen of Death to Get Revamp

Microsoft is to make the dreaded "Blue Screen of Death" (BSOD) a little less likely to leave people feeling helpless. Users may be able to hold a smartphone up to the screen and get a link to an explanation of the problem. The screen appears when ... Windows encounters a serious problem that causes it to completely crash. When this happens, a blue screen with a cryptic error message is displayed, and sometimes the system will reboot automatically. For the most part, a blue screen involves an incompatibility or fault between Windows and software or a hardware device. At the moment, the ... (view more)

Wed
13
Jan
John Lister's picture

Windows 8: No More Security Updates; 8.1 Upgrade a Must

Microsoft has officially dropped support for Windows 8. The move leaves an estimated 30 to 50 million devices needing an upgrade to get security and usability updates. The move, which takes effect with this weeks updates, is potentially confusing as ... Windows 7 is still supported by Microsoft. Additionally, this isn't the usual support timetable that applies to older editions of Windows. Instead, Microsoft is simply dropping support for Windows 8 where users haven't applied the first major batch of updates. Previously that was known as a service pack, but in this case Microsoft chose to ... (view more)

Thu
07
Jan
John Lister's picture

Microsoft to Ditch Security Updates for Internet Explorer

Microsoft is to ditch support for all but the latest edition of Internet Explorer. The news coincides with reports that Microsoft's new Edge browser is rapidly falling from favor. The discontinued support Internet Explorer affects versions 8, 9 and ... 10 and will end on Tuesday, January 12, 2016. That will mark the final update for those systems, which will simply consist of an on-screen notification urging user to upgrade to Internet Explorer 11 or Edge. Officially, only Windows 7, 8, and 10 can run Internet Explorer 11, while Edge runs on Windows 10. Unlike some browsers such as Firefox ... (view more)

Pages

Subscribe to RSS - support