support

Tue
25
Oct
John Lister's picture

Microsoft Warns: Fake Blue Screen of Death with 1-800 Number is a Scam

Microsoft has warned that scammers are trying to trick users with a fake "Blue Screen of Death" error message. The idea is to fool users into calling a bogus 1-800 tech support hotline. The Blue Screen of Death is an unofficial name given to a ... particular type of error message which appears when a Windows computer suffers a serious malfunction. In most cases, once the screen appears the only option is to reboot the computer, usually by switching it off with a physical power button or by resetting the machine with a reset button (if it is available). The idea of the screen is to give ... (view more)

Fri
09
Sep
Dennis Faas's picture

Explained: My PC is Infected / Locked, has 1-800 Number. Is it a Scam?

Infopackets Reader "AJ" writes: " Dear Dennis, After having a conversation with Microsoft tech support yesterday, I realized that I was scammed. I took necessary steps to cancel credit card. I do not do business on my machine - just communication ... with friends, etc. I do see that the techs that took my money have done some work on my computer and it seems to run a lot better. Question: is it still harmful to leave my computer as-is, or should I hire another tech to clean my machine again? The people that took my money also gave me their phone numbers so that I can be in contact with them at ... (view more)

Wed
13
Apr
John Lister's picture

Windows Blue Screen of Death to Get Revamp

Microsoft is to make the dreaded "Blue Screen of Death" (BSOD) a little less likely to leave people feeling helpless. Users may be able to hold a smartphone up to the screen and get a link to an explanation of the problem. The screen appears when ... Windows encounters a serious problem that causes it to completely crash. When this happens, a blue screen with a cryptic error message is displayed, and sometimes the system will reboot automatically. For the most part, a blue screen involves an incompatibility or fault between Windows and software or a hardware device. At the moment, the ... (view more)

Wed
13
Jan
John Lister's picture

Windows 8: No More Security Updates; 8.1 Upgrade a Must

Microsoft has officially dropped support for Windows 8. The move leaves an estimated 30 to 50 million devices needing an upgrade to get security and usability updates. The move, which takes effect with this weeks updates, is potentially confusing as ... Windows 7 is still supported by Microsoft. Additionally, this isn't the usual support timetable that applies to older editions of Windows. Instead, Microsoft is simply dropping support for Windows 8 where users haven't applied the first major batch of updates. Previously that was known as a service pack, but in this case Microsoft chose to ... (view more)

Thu
07
Jan
John Lister's picture

Microsoft to Ditch Security Updates for Internet Explorer

Microsoft is to ditch support for all but the latest edition of Internet Explorer. The news coincides with reports that Microsoft's new Edge browser is rapidly falling from favor. The discontinued support Internet Explorer affects versions 8, 9 and ... 10 and will end on Tuesday, January 12, 2016. That will mark the final update for those systems, which will simply consist of an on-screen notification urging user to upgrade to Internet Explorer 11 or Edge. Officially, only Windows 7, 8, and 10 can run Internet Explorer 11, while Edge runs on Windows 10. Unlike some browsers such as Firefox ... (view more)

Thu
25
Jun
John Lister's picture

Navy Spends $9.1M to Keep Running Windows XP

The US Navy has paid $9.1 million for ongoing support for Microsoft Windows. What makes it really amazing is that the ongoing support is for Windows XP. The payment comes from the Navy's Space and Naval Warfare Systems Command. It covers support for ... XP, Office 2003 and Exchange 2003. It only covers a temporary extension and there's an option for the Navy to extend the support coverage until 2017 with a total price of $30.8 million. The Navy isn't completely clueless about how outdated the software is. It's running a program to upgrade to more recent software and previously ... (view more)

Fri
27
Mar
Dennis Faas's picture

Does Windows 10 require the CPU to support PAE?

Infopackets Reader Michael E. writes: " Dear Dennis, Do you know if Windows 10 (including Windows 10 Technical Preview) requires Physical Address Extension (PAE) support for the processor? " My response: That's an interesting question. The short ... answer is that yes, Windows 10 requires that your processor supports PAE. The good news is that the PAE feature has been available in most processors since 2003, so if your computer is 12 years old or newer, it's a safe bet that you don't have anything to worry about. Windows 8 and Windows 10 PAE Support In general, Windows 10 ... (view more)

Fri
30
Jan
Dennis Faas's picture

Best way to Upgrade Vista to Windows 7?

Infopackets Reader 'placeyourbet777' writes: " Dear Dennis, I have Windows Vista Home Premium on my laptop and I'd like to upgrade to Windows 7 Ultimate, as my computer is getting very slow and outdated. Is it possible for me to upgrade from Windows ... Vista to Windows 7 and make it work using 64-bit? Thanks in advance. " My response: The simple answer is that, yes, you can upgrade Windows Vista Home Premium to Windows 7 Ultimate. However, there are some conditions, as well as things to consider before you make the leap, namely: 1. The upgrade path must be valid 2. The 32-bit or 64-bit ... (view more)

Thu
22
Jan
John Lister's picture

It's Official: Windows 10 Free For Many Users

It's official: Microsoft says that Windows 10 will be free of charge -- but the offer comes with limitations and caveats. The free upgrade offer is part of what could be the biggest change to the Windows business model, ever. Microsoft's comments at ... a launch event this week have been interpreted by some analysts as meaning Windows 10 may also be the last major release of the operating system. Instead, Windows may receive more frequent, but less substantial updates in the future. The Windows 10 free upgrade deal will only apply to consumer versions of Windows 7 (Service Pack 1) and Windows ... (view more)

Mon
29
Dec
Dennis Faas's picture

How to Remove Encryption Virus?

Infopackets Reader 'Frank' writes: " Dear Dennis, I was wondering if I can hire you to fix a laptop with a ransom virus infection. The reason I'm asking is because as soon as the system boots up, the virus is there [with a message stating the ... computer has been locked down]. There is no desktop, meaning I can't open anything. What can I do? " My response: Unfortunately, if you cannot boot into the Windows desktop, then I cannot dial into the laptop to fix it via remote desktop support . The virus you have may be repairable depending on what you're infected with, and whether or not the virus is ... (view more)

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