Missing device driver and can't connect to Internet?

Dennis Faas's picture

Infopackets Reader Brenda M. writes:

" Dear Dennis,

I emailed you this morning about a PC crash and a list of errors I get when trying to boot the computer. Eventually, the PC does start, but now it that some of my device drivers are missing. I can not connect to my ISP and I can not sign on to the internet. My OS is Windows 98SE. I am using another persons PC that I have access to on a daily basis. Is there a way that I can get the drivers to work again? "

My response:

You didn't mention how your computer connects to the Internet.

At any rate, you will need to:

  1. Identify the device which requires the driver. Go to Device Manager (right click My Computer via the Desktop, select Properties from the menu, then navigate to Device Manager). Look for any device with a yellow (!) exclamation mark. Then, double left click the device with the (!) and read the error message. It should say something like "this device failed because there is no driver installed." If the device in question is a dialup modem or Ethernet LAN card, you will most likely need to open up your computer (after it has been powered off, of course!), carefully take the modem/LAN card out of the slot, and look for a model number and manufacturer on the card. If the modem/LAN adapter is built into your main board, then you will need to identify the make and model number of the motherboard.
  2. Once you have identified the make and model number, visit the manufacturer's web site and download the drivers using a computer that has Internet access. Some drivers are large in size and you may need to burn the file (typically a 'setup.exe' or .ZIP file) onto a CD-R in order to install it on your computer.

For information on how to install a driver file, please see this previously written Gazette article:

The Ultimate Program and Drive Installation Guide

PS: If your computer is royally messed up, you may need to backup your critical files and reinstall Windows. I have an eBook and downloadable video guide that explains how to do all of that (step by step). Information on the eBook and video can be accessed here.

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