Mon
16
Oct
Dennis Faas's picture

How to Fix: Touchpad Scroll Not Working in Windows 7, 8 and 10

Infopackets Ready Sally G. writes: " Dear Dennis, I just bought a new Windows 10 laptop and the touchpad scroll does not appear to be working. On my old Vista laptop, I had a scroll bar on the touchpad (on the far right), but the new Windows 10 ... laptop doesn't have this feature. Normally when I open a PDF file I need to zoom in and out. I would do this on the old laptop by pressing CTRL on my keyboard and using the scroll bar on the touchpad. On this laptop, I am at a complete loss. Can you tell me how I can fix my touchpad scroll? " My response: Each laptop manufacturer has their own way of ... (view more)

Fri
13
Oct
Dennis Faas's picture

How to Fix: Windows Cannot be Installed: the Selected Disk is GPT / MBR

Infopackets Reader Sarah H. writes: " Dear Dennis, A few days ago, my PC got stuck updating Windows 10 (for over 30 minutes), so I pulled the power cord out. After that, Windows wouldn't boot to the desktop. It would give me blue screen of death ... (BSOD), then reboot, then BSOD, ad infinitum. I knew it was stuck in a reboot loop, so I decided to install Windows 10 again. During the Windows 10 setup, it asks me to select where to install Windows. I selected the C drive, but I get an error message that says: ' Windows cannot be installed to this disk. The selected disk is of the GPT partition ... (view more)

Thu
12
Oct
John Lister's picture

T-Mobile Bug Revealed Email Address, Name, and More

T-Mobile has fixed a bug that let hackers get sensitive personal data just by using a phone number. In theory, it could have been possible to collect details on all the company's customers, though T-Mobile denies this. The problem was discovered by ... Karan Saini, a security researcher who discussed the problem with the Motherboard Vice website. The site then approached T-Mobile about the problem. It said "we were alerted to an issue that we investigated and fully resolved in less than 24 hours. There is no indication that it was shared more broadly." (Source: vice.com ) The bug had to do with T ... (view more)

Wed
11
Oct
John Lister's picture

Bogus 'Adblock Plus' Opens More Ads

Users of a popular ad-blocking tool have been warned to watch out for a bogus version of the tool. One copy of the fake Adblock Plus was downloaded 37,000 times before being removed from the Google Chrome store. The legitimate version of Adblock ... Plus is one of the most popular tools available as a Chrome extension: a third-party tool that can be added directly to the browser itself. The makers claim that more than a hundred million devices are actively using the tool. The bogus version is particularly ironic, though not in a way that victims would appreciate: rather than block ads, it ... (view more)

Tue
10
Oct
John Lister's picture

Microsoft Admits Defeat On Smartphones

Microsoft says it won't add any new features or devices for Windows 10 Mobile. It's a sign that hopes Windows 10 would revive the company's smartphone presence have largely failed. While what was then called Windows Mobile was once technically the ... most common smartphone operating system, it faded behind Apple's iOS and Google's Android as smartphones became more widely used. The attempt to relaunch under "Windows Phone" failed to make a breakthrough, and the system fell well under a one percent market share. The most recent figures suggest just one in every three thousand phones ... (view more)

Mon
09
Oct
Dennis Faas's picture

How to Fix: Windows Photo Viewer Missing after Creators Edition Update

Infopackets Reader 'Giselle' writes: " Dear Dennis, Recently my Windows 10 computer upgraded to the 'Creators Edition', and now the Windows 10 'Photos' app has magically replaced the 'Windows Photo Viewer'. I absolutely can't stand the 'Photos' app ... and I want Windows Photo Viewer back on my system! I have tried going to Control Panel -> Default Programs to change the settings but Windows Photo Viewer is nowhere to be found! Can you help? " My response: I also noticed that the Windows Photo Viewer went missing with the Creators Edition update. Windows Photo Viewer has been a staple in ... (view more)

Fri
06
Oct
Dennis Faas's picture

How to Fix: 'Windows Setup has Failed to Validate the Product Key' Error

Infopackets Reader Jill G. writes: " Dear Dennis, I have a Windows 7 Pro machine that we use at work which has a broken Windows Update. I have tried to do an 'upgrade repair' in hopes of fixing the issue, but the Windows installer exits immediately. ... The major issue we're facing is that our Windows 7 machine has new user accounts on it which we did not create - we suspect that it has become compromised because it has not downloaded Windows Updates in over a year. From what I read online, it is possible to upgrade from Windows 7 Pro to Windows 8 Pro (not 8.1!) which will keep my programs and ... (view more)

Thu
05
Oct
John Lister's picture

Yahoo Admits: All 3 Billion Email Addresses Hacked

Yahoo has admitted that a hacking incident in 2013 affected three billion user accounts. That's three times more than it originally disclosed and means every account was affected. The incident was one of two Yahoo hacks revealed last year. The ... first, announced in September, involved 500,000 accounts being hacked in 2014 . The second, announced in December, was said to have involved a hack of a billion accounts in 2013 . It's the 2013 attack that Yahoo now says it believes "all Yahoo user accounts were affected." It's keen to stress that it only recently discovered that the number was bigger ... (view more)

Wed
04
Oct
John Lister's picture

Google Says Government Data Demands Way Up

The US government and court system asked Google to provide information about more than 33,000 people in the first half of the year. The figure was a new record. The numbers come from Google's twice-yearly "Transparency Report", which is designed to ... track trends in the number of requests and prompt debate about the balance between privacy and security. For the US alone, Google received 16,823 requests for data about 33,709 users (though it's possible this may include the same user being counted twice for multiple accounts. That compared with a total of 48,941 requests about 83,485 from ... (view more)

Tue
03
Oct
John Lister's picture

Google Search Results Wrongly Name Man As Vegas Shooter

Google has confirmed its top search results misidentified the man responsible for the Las Vegas shootings. The automated results took the information from a controversial message board site rather than a mainstream media outlet. The information ... appeared in the results when people searched for the name of a man who was not responsible to or connected with the shooter. Instead the misidentified man shared a surname with a woman who had been named a "person of interest" by police and was in a relationship the actual shooter. Man Misidentified As Shooter When somebody searched for the innocent ... (view more)

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