Mon
21
Aug
Dennis Faas's picture

How to Fix: Remove Smart System Care Malware (Scam)

Infopackets Reader John B. writes: " Dear Dennis, I am running Windows 10 and every once in a while I receive a popup notification from ' Smart System Care ' that I have errors on my PC and I need to remove them. It then says that if I want to ... remove the problem I have to pay money. I realize this program is most likely a scam, and I tried to remove it from my system but it is nowhere to be found. I have researched the problem using Google however there are so many posts and many steps, and it seems very convoluted. Can you please help? " My response: I asked John if he would like me to ... (view more)

Fri
18
Aug
Dennis Faas's picture

How to Fix: Constant Spinning Circle (Mouse Pointer) Asus Laptop

Infopackets Reader Susan S. writes: " Dear Dennis, I just read your article ' How to Fix: Constant Spinning Cursor (Circle) in Windows ' - I have a similar problem! I own an Asus x551 laptop with Windows 10. The mouse pointer constantly spins with a ... blue circle every other second, and I can't figure out why this is happening. I thought perhaps I had a virus, so I formatted the computer - but it did nothing to stop the spinning blue circle. I am going crazy. Can you help? " My response: I asked Susan if she would like me to connect to her machine using my remote desktop service and she agreed ... (view more)

Thu
17
Aug
John Lister's picture

Microsoft Bows to Pressure on Windows 10 Security Options

Microsoft has agreed to change the way it handles rival security products in Windows. The changes follow a formal complaint that's now been withdrawn by Kaspersky Labs . Kaspersky had twice made official protests over Windows 10. The first was to ... Russian anti-monopoly regulators and led to Microsoft changing the wording on a message encouraging users to remove third-party software in favor of Windows Defender. A follow-up complaint to the European Commission covered several points including Microsoft making it difficult for security firms to tell users when their licensed had expired; not ... (view more)

Wed
16
Aug
John Lister's picture

Apple Urged to Enable Emergency Call Location Tool

Apple stands accused of failing to enable a potentially life-saving iPhone technology. Advanced Mobile Location (AML), already used in Android handsets, lets emergency services staff know precisely where a caller is located. The accusation comes ... from the European Emergency Number Association (EENA), which coordinates the European equivalent of 911 call technology. It already works with Google on AML, which is credited with saving multiple lives. The idea of AML is that it doesn't require any special action on behalf of the user: there's no need to change settings or install dedicated ... (view more)

Tue
15
Aug
John Lister's picture

Report: Facebook likened to Addictive Drugs, for Sake of Ads

One of the earliest investors in Facebook and Google has likened the effects of major Internet companies on users to the effects of addictive drugs. Roger McNamee accused the companies of "aggressive brain hacking" to make their ad business more ... profitable. Writing for USA Today before discussing the topic on NBC, McNamee also likened the companies' behavior to that of the gambling industry. He said they "exploit human nature, creating addictive behaviors that compel consumers to check for new messages, respond to notifications, and seek validation from technologies whose ... (view more)

Fri
11
Aug
Dennis Faas's picture

How to Fix: Remove CPX, SVCVMX and CT.EXE Malware (SmartService Rootkit)

Infopackets Reader Priscilla writes: " Dear Dennis, I am running Windows 10 and my computer seems to be infected with a rootkit from what I read online. In Task Manager's Startup , I have the following programs running: cpx.exe , svcvmx.exe , and ... ct.exe . I have tried to disabled these from startup but I get 'Access denied'. I have tried to download Malwarebytes Antimalware to scan the computer but the setup file simply won't run. I have tried downloading other antivirus programs but Edge reports that the file is corrupt. I have tried resetting Windows 10 but it fails and tells me I cannot ... (view more)

Thu
10
Aug
John Lister's picture

Facebook Exec: Security Researchers Not Doing Enough

According to Facebook's head of security Alex Stamos, the security industry needs to do more to solve problems that affect ordinary people in their everyday lives. He says researchers are often too obsessed with technical detail because they lack ... empathy. Stamos spoke at Black Hat, a conference that brings together security professionals, researchers, self-described hackers and those with an interest in the topic. (Source: bbc.co.uk ) He said the security community had proven justified in many of its warnings about flaws in systems and networks, but that it hadn't done enough to find ... (view more)

Wed
09
Aug
John Lister's picture

Report: Widely Adopted 'Password Rules' May Actually Backfire

The man behind some of the most commonly held advice on creating passwords says he was wrong on several points. Bill Burr says the real problem with his tips were that they led to predictable behavior. Burr's advice came in a short 2003 document ... produced by the National Institute of Standards and Technology. Because of the institute's prestige, the advice was widely adopted and cited, with both employers and sites often insisting that passwords meet the guidelines. (Source: wsj.com ) Mix of Characters Hard to Remember One part of the advice was to use a mix of capital letters, lower ... (view more)

Tue
08
Aug
John Lister's picture

Unlimited Smartphone Deal Targets Users Aged 55 and Over

T-Mobile is launching a special phone plan for seniors, following on from AT&T. The difference is that T-Mobile's plan covers data, making it more useful for smartphones. The T-Mobile plan allows for unlimited voice calls, texting and data use, ... albeit with some restrictions. Video playback is limited to standard definition, users can only share (tether) the connection with a computer at 3G speeds, and connections may be slowed if the user goes over 32GB of data in a month. (Source: t-mobile.com ) It's the same package available to all T-Mobile users, but at a special price for ... (view more)

Fri
04
Aug
Dennis Faas's picture

How to Fix: Constant Spinning Cursor (Circle) in Windows

Infopackets Reader Bill W. writes: " Dear Dennis, I recently upgraded to Windows 10; prior to that I was running Windows 7. In both Windows 7 and 10 I have this extremely annoying issue where the mouse exhibits a constant spinning circle (cursor) - ... as if the system is busy doing something. The spinning circle goes on all day long; it pops up for a few seconds, then disappears, and then maybe 30 seconds to a minute later it will pop up again. The spinning blue circle / mouse pointer happens even if the system is idle. I would like to get this fixed and am willing to pay to have you remote into ... (view more)

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