computer

Fri
01
Jul
Dennis Faas's picture

How to: Prevent Others from Reading Your Emails or Accessing Your PC (at Work)

" Dear Dennis, I work in an office on a desktop PC. If I am away from the PC, anyone in the office can hop onto my computer and access my emails because the 'offline access' to my emails feature is enabled. I have no idea how to turn it off! How can ... I prevent others from accessing my emails while I'm away? " My response: The quick and short answer is that disabling offline access to emails depends on the application or service you're using - most likely somewhere in your user account settings if you're using something like Gmail, or possibly in the "Tools -> Options" menu if you're using ... (view more)

Tue
28
Jun
John Lister's picture

Microsoft Pays $10k After Windows 10 Breaks PC

Microsoft has agreed to pay $10,000 to a woman who says her computer was wrecked by an unwanted Windows 10 upgrade. The terms of the payment means there's no guarantee others in the same situation would prevail in court. Teri Goldstein says her ... computer automatically downloaded and attempted to install Windows 10 just days after it was released last July. If that's the case, that timeline certainly suggests some form of technical mistake as its only in recent months that Microsoft has stepped up its program of pushing the system out as an automatic update to many users. Broken ... (view more)

Mon
27
Jun
Dennis Faas's picture

How to Fix: Black Border on Laptop Display when Connecting HDMI to TV

Infopackets Reader 'Jackie' writes: " Dear Dennis, I just read the article you wrote about ' How to Fix: Windows 10 Black Border (Shrinking Screen) ' and have a similar question. I just upgraded to Windows 10; I have an HP laptop and have connected ... it to my big flat screen TV. The problem is that as soon as I plug in my HDMI cable to connect the HDTV to the laptop, the laptop displays black borders on the sides of the screen. How can I fix that? " My response: The reason you have black borders on the side of the screen whenever you connect your HDTV through the HDMI cable is because the ... (view more)

Wed
22
Jun
John Lister's picture

GoToMyPC Remote Access Hit By Hackers

Users of remote access tool GoToMyPC will need to reset their passwords as a security measure after an attack by hackers. Although creators Citrix describe it as a "very sophisticated" attack, it's simply another case of hackers targeting people who ... continue to re-use passwords on multiple sites. GoToMyPC is a tool that lets users remotely access their PC or Mac using another computer or mobile device. As with most such tools, the computer being remotely accessed must be switched on and connected to the Internet. The actual system that powers GoToMyPC, and its database of login ... (view more)

Mon
13
Jun
Dennis Faas's picture

How to Fix: SD Card Error 0x8007045D When Copying Files

Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)

Wed
08
Jun
John Lister's picture

TeamViewer Remote Access Customers Hacked

Management at TeamViewer, a remote access computer tool, have confirmed that a "significant number" of users have fallen prey to hackers. However, the company insists that all evidence suggests that there is no flaw in the system, but is instead ... pointing fingers at its users. TeamViewer allows users to login to a remote computer (even their own) from anywhere with an Internet connection. Once connected, users can operate the computer just as if they had physical access to the machine. The security for the system works in two ways: first, users get a reference number that identifies ... (view more)

Mon
16
May
Dennis Faas's picture

Explained: If I upgrade to Windows 10, will my Virtual Machine Stop Working?

Infopackets Reader Dave C. writes: " Dear Dennis, I am currently running Windows 8.1 and am thinking to get the free version of Windows 10 before the deadline on July 29, 2016. I am currently running Hyper-V on my system and have a very important ... virtual machine that I've compiled. I was wondering if I upgrade to Windows 10, is there a chance that my virtual machine will stop working? I do not want to lose it. " My response: One of the beautiful things about virtual machines is that they are portable. So, if one of your virtual machines grew to eat up a lot of resources (for example), you can ... (view more)

Tue
12
Apr
John Lister's picture

Researchers Claim to Unlock Ransomware Encryption

One of the nastiest ransomware variants may have been defeated. Two security researchers have reportedly figured out a way to recover access to an encrypted computer without paying an extortion fee. Most forms of ransomware involve infecting a ... victim's computer and then individually encrypts files. That leaves the victim able to run Windows, but unable to access any of their data. The Petya variant is more dangerous as it encrypts the hard drive's master file table. That's a database which has the details of every files on a computer, including those for Windows itself. If the master ... (view more)

Mon
28
Mar
Dennis Faas's picture

How to: Run 16-bit Programs on Windows 10 64-bit

Infopackets Reader 'Colin' writes: " Dear Dennis, I have Windows 10 64-bit and when I try and run an old Visual Basic software program, it says 'This app cannot run on your PC'. I believe the Visual Basic program uses 16-bit architecture. So the ... question is, how can I run 16-bit programs on Windows 10 64-bit? " My response: The simple answer is that you cannot run 16-bit applications on 64-bit Windows directly , including Windows 10 64-bit. The same holds true when trying to run 16-bit applications on Windows 7 64-bit or Windows 8 64-bit. That said, there are workarounds to the problem. ... (view more)

Fri
25
Mar
Dennis Faas's picture

Explained: Do I need a VPN? Are VPNs Safe for Online Banking?

Infopackets Reader Janie T. writes: " Dear Dennis, I wanted to know if I should use a VPN (virtual private network) to connect to my bank website. A service I came across called saferweb.com claims that they will encrypt my connection, but I don't ... know if they can be trusted or not. What do you think? PS: I love your daily infopackets letters - they are very informative. " My response: This is a good question. When visiting saferweb.com I noted the following statements on their site: "Safer Web gives you an extra layer of security against Internet hackers. By hiding your IP, we keep your ... (view more)

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