computer

Fri
07
Oct
Dennis Faas's picture

How to Fix: Disable Airplane Mode in Windows 10

How to Fix: Disable Airplane Mode in Windows 10 Infopackets Reader Eric H. writes: " Dear Dennis, When I used my computer last night (after returning home from work), I was immediately told that there was no Internet connection - none of my web ... browsers would work. I tried to reset my router by unplugging it, waiting a few seconds, and plugging it back in, but that did not help. With that said, I did notice that when I moved the mouse over the network icon in the system tray bar, a dialogue box says I have Airplane Mode turned on. I should mention this is a desktop PC. I managed to go to the ... (view more)

Thu
06
Oct
John Lister's picture

Is a Chromebook Right for You?

With smartphones and tablets gaining extreme popularity thanks to low-cost production and ever-increasing CPU speeds, many users are looking at alternatives to Windows when it comes to being able to compute on the go. One system in particular is the ... ChromeBook (laptop) which is based on Google's Chrome operating system. Many major manufacturers produce Chromebooks, including Acer, ASUS, Dell, HP, Lenovo and Samsung. As of September 2016 there were at least three dozen Chromebook models on the market. What is Chrome OS? Chrome OS is a somewhat similar, but separate operating system to Android ... (view more)

Tue
04
Oct
John Lister's picture

8 Tools that can Help Keep Your PC Secure

At Infopackets we're often asked to recommend security software and tools or give our opinion on specific products. While every product has its pros and cons, as the old saying goes, the proof of the pudding is in the eating. With that in mind, I ... thought I'd run down the actual tools I use in my day to day life rather than when we're testing out products. That means trying to find the balance of staying protected without taking up too much time and attention or computing resources. Permanent My main anti-virus software is Microsoft Security Essentials on Windows 7. It's ... (view more)

Mon
19
Sep
Dennis Faas's picture

How to Fix: Laptop Black Screen, Windows Won't Boot

Infopackets Reader Elijah N. writes: " Dear Dennis, I have an HP laptop with Windows 10. Yesterday the laptop was working perfectly fine, but this morning I tried to turn it on and all I get is a black screen. The power light turns on, and the ... screen appears to be on (the screen backlight is on), but the screen is black and it won't boot into Windows 10. Nothing happens. What can I do to get my laptop working? " My response: This is a fairly common issue, and is either a hardware problem or a Windows boot problem. Some possibilities include: the laptop motherboard or display may have died, or ... (view more)

Mon
29
Aug
Dennis Faas's picture

How to Fix: Can't Boot from DVD or USB; Can't Install Windows

Infopackets Reader Tom S. writes: " Dear Dennis, I have an older Windows Vista machine and I'm trying to upgrade it to a clean install of Windows 7. The problem is that this PC is an all-in-one unit, and the DVD drive is broken; replacing it would ... be extremely difficult. I had a friend of mine convert the Windows 7 installation DVD into a bootable USB thumb drive, but it appears that my system does not support booting from USB. I also tried running the Windows setup.exe file from the thumb drive on my Vista desktop, but I receive a message that 'Windows installation could not be started from ... (view more)

Fri
01
Jul
Dennis Faas's picture

How to: Prevent Others from Reading Your Emails or Accessing Your PC (at Work)

" Dear Dennis, I work in an office on a desktop PC. If I am away from the PC, anyone in the office can hop onto my computer and access my emails because the 'offline access' to my emails feature is enabled. I have no idea how to turn it off! How can ... I prevent others from accessing my emails while I'm away? " My response: The quick and short answer is that disabling offline access to emails depends on the application or service you're using - most likely somewhere in your user account settings if you're using something like Gmail, or possibly in the "Tools -> Options" menu if you're using ... (view more)

Tue
28
Jun
John Lister's picture

Microsoft Pays $10k After Windows 10 Breaks PC

Microsoft has agreed to pay $10,000 to a woman who says her computer was wrecked by an unwanted Windows 10 upgrade. The terms of the payment means there's no guarantee others in the same situation would prevail in court. Teri Goldstein says her ... computer automatically downloaded and attempted to install Windows 10 just days after it was released last July. If that's the case, that timeline certainly suggests some form of technical mistake as its only in recent months that Microsoft has stepped up its program of pushing the system out as an automatic update to many users. Broken ... (view more)

Mon
27
Jun
Dennis Faas's picture

How to Fix: Black Border on Laptop Display when Connecting HDMI to TV

Infopackets Reader 'Jackie' writes: " Dear Dennis, I just read the article you wrote about ' How to Fix: Windows 10 Black Border (Shrinking Screen) ' and have a similar question. I just upgraded to Windows 10; I have an HP laptop and have connected ... it to my big flat screen TV. The problem is that as soon as I plug in my HDMI cable to connect the HDTV to the laptop, the laptop displays black borders on the sides of the screen. How can I fix that? " My response: The reason you have black borders on the side of the screen whenever you connect your HDTV through the HDMI cable is because the ... (view more)

Wed
22
Jun
John Lister's picture

GoToMyPC Remote Access Hit By Hackers

Users of remote access tool GoToMyPC will need to reset their passwords as a security measure after an attack by hackers. Although creators Citrix describe it as a "very sophisticated" attack, it's simply another case of hackers targeting people who ... continue to re-use passwords on multiple sites. GoToMyPC is a tool that lets users remotely access their PC or Mac using another computer or mobile device. As with most such tools, the computer being remotely accessed must be switched on and connected to the Internet. The actual system that powers GoToMyPC, and its database of login ... (view more)

Mon
13
Jun
Dennis Faas's picture

How to Fix: SD Card Error 0x8007045D When Copying Files

Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)

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