windows 10

Fri
29
Nov
Dennis Faas's picture

How to Fix: Windows 10 Black Screen Before Login

Infopackets Reader Hillary K. writes: " Dear Dennis, My main PC recently upgraded to Windows 10 1909 (November 2019 edition) and now it immediately boots into a black screen . I can move the mouse around, but I can't login because I have a black ... screen. I've tried CTRL + ALT + DEL on the keyboard to bring up Task Manager per Microsoft's website, but it doesn't work. I've also tried Windows Key + P to refresh my display but it doesn't work. I can see the hard drive light blinking, meaning that there is activity and the system appears to be loading and doing things, but that's it. All I get is ... (view more)

Mon
11
Nov
Dennis Faas's picture

How to Fix: KB4522355 Won't Install (Win10 1903)

Infopackets Reader Samuel P. writes: " Dear Dennis, I have two Windows 10 Pro machines, currently running Windows 10 1903. Both machines can't install KB4522355 (released October 24, 2019). This update would bring me to OS Build 18362.449. When I go ... to PC Settings -> Update and Security, it tells me that KB4522355 is pending, and when I click 'download and install', it tries to install but then fails repeatedly. I've tried clearing my Windows Update queue per your instructions but KB4522355 won't install . Can you please help? " My response: I asked Samuel if he would like me to connect to ... (view more)

Wed
23
Oct
John Lister's picture

Microsoft Unveils New 'Secured-core' PC Protection

Microsoft is working with PC makers to tackle malware that strikes before Windows is loaded into memory. It's adapting a technology currently used for the Xbox games console. The "Secured-core" initiative is designed to overcome a big limitation ... with most Windows security tools: they only work once Windows is already running. That doesn't tackle malware that targets the computer's firmware. This is software, usually called BIOS or UEFI, than runs immediately when a PC is switched on. Its main role is to check all the hardware is in place and connected, then load up the operating system such ... (view more)

Tue
15
Oct
Dennis Faas's picture

How to Fix: Windows 10 Safe OS Phase Error

Infopackets Reader Shelby C. writes: " Dear Dennis, I am in a huge hurry to upgrade my machine to Windows 10 because there won't be any more security updates for Windows 7 in January 2020, when Windows 7 reaches its end of life. I have tried to ... upgrade using the Upgrade Assistant and Windows 10 media, but I keep getting ' SAFE_OS phase error during Replicate_OC operation ' error, whatever that means. Windows 10 simply won't install on my machine! I have looked at articles all over the Internet including one from the Windows Club and none of them work. I really need your help! Can you please ... (view more)

Tue
17
Sep
John Lister's picture

Latest Win10 Update May Break Internet Connectivity

Users have highlighted two more problems with the latest Windows 10 Update, released September 10, 2019. It's messed up sound for some users, while others can no longer get online. For those keeping track, the problems are with the Windows 10 update ... KB4515384 , which has already given some users a broken Windows search tool and others a mysterious red or orange hue to their screen. Ironically, that update was designed partly to fix problems with a previous update ( KB4512941 ) which broke the Windows Search for some users, and also caused constant high processor demand for others. One of the ... (view more)

Thu
12
Sep
John Lister's picture

Win10 Update Breaks Start Menu, Causes Orange Screen

It's becoming something of a pattern that Microsoft issues a Windows 10 Update that causes a problem , then issues a follow-up that fixes it, but then introduces new problems. And it's happened again. Just last week Microsoft issued an update ( ... KB4512941 ) that fixed problems in the Windows 10 May 2019 Update (version 1903), but introduced new bugs with some users finding the Windows search tool didn't work at all, or their processors were under constant strain. Microsoft has since release a new bug fix (KB4515384) for the previous bug fix, but users are reporting new problems. At the time of ... (view more)

Fri
06
Sep
John Lister's picture

Win10 Search, High CPU Lag Plague Latest Update

The latest Windows 10 update ( KB4512941 ) has produced two different problems. Some users report the search function is no longer working, while others have found their processors under immense strain. The problems stem from an update which itself ... fixed several problems with a major Windows 10 Update release in May, also known as Windows 10 version 1903. Note that users who do not have Windows 10 version 1903 won't have KB4512941 installed. You can find out which version of Windows 10 you have by clicking Start, then type in "winver" (no quotes) and hit enter. It will say the ... (view more)

Thu
11
Jul
John Lister's picture

New Super Stealth Astaroth Malware Records Keystrokes

Microsoft has warned users about a complicated but cunning malware attack that might not be caught by all security tools. The "Astaroth" malware doesn't actually exist as a file in its own right. The main risk to users from Astaroth is that it ... includes a keylogger. This means it can access everything victims type, including passwords and other sensitive data. That's one of the reasons sites such as online banks often ask users to type specific characters (such as third and eighth) rather than an entire password. Malware Hides Within Windows What makes Astaroth so hard to detect is ... (view more)

Fri
28
Jun
Dennis Faas's picture

Explained: Can I Remove Java Updates? Is it Safe? How?

Infopackets Reader Gloria D. writes: " Dear Dennis, The other day I went to uninstall a program on my Windows 10 PC using Control Panel -> Programs and Features, and noticed there were about 20 or more Java updates installed on my system. I ... regularly receive messages from the Windows 10 Action Center that there is a new Java update available and that I need to download it due to security updates, which I always do. Therefore, I have four questions: is it safe to remove old Java updates? If so, which Java updates can I uninstall? Can I remove older Java versions? Is the latest Java ... (view more)

Fri
21
Jun
Dennis Faas's picture

How to Fix: Disable All Windows 10 Notifications (or a few)

Infopackets Reader Debra P. writes: " Dear Dennis, Lately I have been inundated with Windows 10 popup notifications that come from websites I've visited previously. I also receive a lot of email alerts. The popups are coming from bottom right corner ... of my screen and I have no idea how to stop it. Can you please tell me how to disable all Windows 10 notifications ? " My response: I asked Debra if she would like me to connect with her using my remote desktop support service in order to have a closer look, and she agreed. Below I will discuss my findings. How to Fix: Disable All Windows 10 ... (view more)

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