windows 10

Wed
13
Jun
John Lister's picture

Consumer Group Claims Win10 Problems 'Widespread'

A consumer group is demanding compensation for users who've spent time and money fixing computer problems caused by Windows 10. It also wants updates and tech support to be improved. The call comes from "Which?", an independent organization in the ... United Kingdom that's similar to the US Consumer Reports group. It's brought up Windows 10 in the past: two years ago it revealed that more than 1,000 of its members had complained about the system. Now Which? says it's continuing to receive complaints and carried out a survey of members. It questioned more than 1,100 members who use ... (view more)

Fri
08
Jun
Dennis Faas's picture

How to Fix: HP Laserjet 1200 Won't Recognize in Windows 10

Infopackets Reader Georges A. writes: " Dear Dennis, I have an old HP Laserjet 1200 series printer (from 2001). This printer has worked great over the years, however I can't seem to get my new Windows 10 PC to recognize the printer. If I look in ... Device Manager, the printer isn't under the correct heading - it shows up under 'usb device'. If I go to Control Panel -> Devices and Printers, I see the HP Laserjet 1200 series printer listed, but if I right click to try and print a test page, that option isn't available. Also when I try and print something from MS Word, the printer does not show ... (view more)

Fri
04
May
Dennis Faas's picture

How to Fix: Win10 April Update: RDP, Mapped Drives Broken

Infopackets Reader Robert G. writes: " Dear Dennis, I own two computers that automatically upgraded to Windows 10 17134.1 , dubbed the ' April 2018 Update '. Ever since the upgrade to 17134.1, my remote desktop (RDP) and mapped network drives no ... longer work. Also when I click on File Explorer -> Network to view my shares, it says it can't find the computer on the network. It's strange because I can access computer A from computer B, but not the other way around. I have been trying to fix this for over 3 days now and no one on the Internet seems to have a solution. Can you please help me ... (view more)

Tue
01
May
John Lister's picture

Windows 10 Update: Here's What's New

Microsoft has released the latest major update to Windows 10 for 2018. The main changes are most useful for people who do a lot of work on their PC, particularly if they use multiple computers. The update is part of Microsoft's new approach to ... evolving Windows 10. It continues to issue monthly security fixes, but has dropped the old approach of issuing new features as and when they are ready, then rounding them up in a 'service pack' every year or so before eventually moving on to the next version of Windows. Instead, the idea is to never have a completely new version, but rather to add new ... (view more)

Fri
06
Apr
Dennis Faas's picture

How to Fix: Windows 10 1709 Won't Install

Infopackets Reader Jose B. writes: " Dear Dennis, For the past few months, my PC has tried to upgrade to Windows 10 version 1709, but each time it fails to install. Whenever I use my computer I receive a pop up message on my desktop stating that ' ... Your device needs the latest security updates . Microsoft can't install important security updates on your PC until you install the most current version of Windows 10.' When I look at my Windows Update history, it says the upgrade to version 1709 failed (repeatedly) . When I manually check for updates, it says: ' Your device is at risk because it's ... (view more)

Fri
16
Mar
Dennis Faas's picture

3 Ways to Fix: Install Failed During First_Boot Sysprep Operation

Infopackets Reader 'Cindy' writes: " Dear Dennis, I have Windows 8.1 on my laptop which has been very, very slow. I decided to upgrade to Windows 10 hoping this would fix my problems, however I keep getting a message that ' The installation failed ... in the First_Boot phase with an error during Sysprep Operation ' (pic). I have been researching this problem for 2 days using Google, and have yet to find a fix that makes sense! Absolutely nothing I do seems to work! Can you PLEASE help? " My response: Based on my experience, this won't be an easy fix for most people because it is rather technical ... (view more)

Mon
05
Mar
Dennis Faas's picture

Explained: Do I Need Norton Identity Protection and Similar Services?

Infopackets Reader Marjie H. writes: " Dear Dennis, I just received an email offer from Norton Security asking if I would like to enroll in the Norton Identity Protection. In order to do so, the form says I need to provide my social insurance ... number. The protection being offered is free, so long as I renew my Norton Antivirus subscription. From what I understand, this service includes protection against personal credit, credit cards, bank, social insurance number (SSI), etc. My question is - with all this information they are asking for, what is the possibility they could be hacked and all my ... (view more)

Mon
26
Feb
Dennis Faas's picture

Explained: Windows 10 Upgrade: is Recovery Drive Upgraded as well?

Infopackets Reader 'Mbi Ent' writes: " Dear Dennis, After upgrading from Windows 8.1 to Windows 10 on the C drive, I still have a partition which is viewable under 'This PC' and is labeled as the 'Recovery' partition (also known as 'the D drive'). ... As far as I understand, the D Drive contains the vendor's recovery data for my Windows 8.1 which was originally installed on my system. What I would like to know is if the recovery partition has also been upgraded to Windows 10, or if it still contains Windows 8.1 recovery data? If it is the latter, could I just delete the recovery drive? " My ... (view more)

Fri
09
Feb
Dennis Faas's picture

How to Fix: KB4056892, KB4058258 Won't Install; Other Updates Stuck

Infopackets Reader Jeff W. writes: " Dear Dennis, I am having a problem with Windows 10 not updating - it keeps telling me that KB4058258 and KB4074595 won't install. It will attempt to install the updates, then when I check Windows Update again ... those two updates are there again. KB4058258 is a cumulative update for Windows 10 whereas KB4074595 is a security update for Adobe Flash update. Can you help? " My response: I asked Jeff if he would like me to connect to his system using my remote desktop support service , and he agreed. I have been receiving a lot of inquiries about this lately and ... (view more)

Wed
07
Feb
John Lister's picture

Microsoft Abandons The Unusual 'Windows 10 S'

Microsoft is ditching a special version of Windows 10 that was based around security and low costs. That said, Windows 10 S had some major restrictions on the programs it could run. Though it will no longer be available as a standalone edition, it ... will now be included as an optional mode in some Windows computers. That means Microsoft is likely continuing to target schools with the option. To many analysts, Windows 10 S was Microsoft's take on the Google Chromebook range. The distinguishing feature of Windows 10 S was that it only ran apps that were downloaded and installed from the Windows ... (view more)

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