windows 10

Mon
04
Feb
Dennis Faas's picture

How to Fix: Disable 'Microsoft Recommends Installing this App' Request

Infopackets Reader Jake J. writes: " Dear Dennis, I recently upgraded my PC to Windows 10 with the October 2018 update (version 1809, build 17763). Everything seems to be working fine, however the other day I needed remote support help from a friend ... of mine using TeamViewer. To get connected to my machine, he instructed that I go to the TeamViewer website and download the TeamViewer program, then run it. He then requested my ID and Password in order to connect to my machine, but I could not find where to obtain this information despite him sending me step-by-step instructions with screenshots ... (view more)

Mon
21
Jan
Dennis Faas's picture

How to Fix: Your Device is Having Trouble Recognizing You (Windows 10 Fingerprint)

Infopackets Reader Dave T. writes: " Dear Dennis, I recently upgraded my motherboard and CPU, which meant having to reinstall Windows 10 from scratch. I have a USB fingerprint reader that I've been using for years prior to the hardware upgrade, and ... it worked flawlessly. However, since I have had to reinstall Windows, the fingerprint reader keeps saying 'your device is having trouble recognizing you' whenever I try to sign in to Windows 10. If I keep swiping, I keep getting the same error message and eventually I have to enter my PIN in order to login. How can I make my fingerprint recognize ... (view more)

Tue
15
Jan
John Lister's picture

Windows 7 No Longer Safe to Use in 2020 - Here's Why

January 2020 marks the end of extended support for Windows 7 from Microsoft. This means Windows 7 users have just one year left to upgrade to either Windows 8 or 10 (or an alternative), before their systems become a major security risk. Support for ... Windows 7 comes in a two-stage process. The first is known as mainstream support, which means the system is under warranty and Microsoft offers free technical support over the phone and its online forums. During this time, Microsoft also continues developing new features, and users can get hot fixes which patch any performance or security problems ... (view more)

Mon
14
Jan
Dennis Faas's picture

How to Fix: Blank White Icons on Desktop (Windows 10)

Infopackets Reader Marcy O. writes: " Dear Dennis, I just installed Windows 10 October 2018 update (clean install) on my machine. Everything was working fine for a few days until I installed MS Office. Now, I have a bunch of blank white icons on my ... Windows 10 desktop . I understand that there is an 'icon cache database' in Windows that can go corrupt, which may be the reason why I have these blank white icons on my desktop. I searched Google on how to fix the problem, and a few posts suggested deleting the icon cache databases using the command prompt. I did that, however, the output I'm ... (view more)

Thu
10
Jan
John Lister's picture

Windows 10 To Reserve 7GB Extra Drive Space

Microsoft will soon "reserve" seven gigabytes of hard drive space to make sure Windows 10 works reliably. But the setup may not work as planned. The change is scheduled for the next major twice-yearly update, expected in April, 2019. It's called ... "reserved storage" and involves earmarking part of the PC's hard drive as a place to store "updates, apps, temporary files, and system caches." These files are separate to the permanent ones used for Windows itself. (Source: microsoft.com ) 7GB Figure Could Increase According to Microsoft, the move will have two benefits. The first is to make sure the ... (view more)

Tue
08
Jan
John Lister's picture

Microsoft Pays Price For Unwanted Update

Microsoft may have to pay more than a thousand dollars to a user whose PC was upgraded to Windows 10 without permission. The money covers damage after allegedly breaking the computer. The case is in Finland where the Finnish Consumer Disputes Panel ... ruled on a complaint by a user. Local media reports say that companies usually pay up in such cases. (Source: mspoweruser.com ) The claim followed an unwanted update from Windows 8.1 to Windows 10 in March 2016. That's when Microsoft was using the Windows Update service to download the Windows 10 files and then automatically install it on a restart ... (view more)

Fri
04
Jan
Dennis Faas's picture

How to Fix: Acronis 2016 Won't Open, Load (Win10)

Infopackets Reader Eugene C. writes: " Dear Dennis, I have a very strange and perplexing problem. I am running Windows 10 and Acronis True Image 2016 on my desktop PC and my laptop. A few days ago, both machines updated with a Windows 10 update, and ... now Acronis True Image 2016 won't open its main page. The program appears to load when it's launched: it shows the True Image icon on my task bar; however, when I hover my mouse over the icon all I see is a blank page for thumbnail. If I click the True Image 2016 icon on the task bar, it does nothing. When things are working properly, True Image ... (view more)

Wed
12
Dec
John Lister's picture

New Features Revealed for Win10 April 2019 Release

Microsoft has revealed a few of the changes coming in future Windows 10 updates. They are mostly tweaks rather than new features, though that will likely reduce the chances of performance bugs. The changes have been unveiled as part of the "Fast ... Ring" of the Windows 10 Insiders Program. That means they're going out to the people in Microsoft's test program who've signed up to try out changes before anyone else, knowing it carries the biggest risk of new features not working well or even having bugs that affect Windows and other applications. New Windows 10 Changes Go Public April ... (view more)

Mon
10
Dec
Dennis Faas's picture

How to Fix: Can't Uninstall or Update Avast (Win10)

Infopackets Reader Steve P. writes: " Dear Dennis, Recently my computer updated to Windows 10 October Update (2018). Since then, Avast antivirus reports that ' You are unprotected '. I have tried disabling and re-enabling Avast, but it doesn't help. ... I have also tried to uninstall Avast (in hopes of reinstalling it), but the uninstall hangs near the 99% mark and will not progress. When I abort the uninstall, it says ' You do not have sufficient access to uninstall Avast '. I have already verified that my user account has administrator access. I have tried updating avast but received an error ... (view more)

Fri
30
Nov
Dennis Faas's picture

How to Fix: Uninstall OneDrive Permanently (Win10 Home, Pro)

Infopackets Reader Jean S. writes: " Dear Dennis, I am running Windows 10 Home and I want to disable OneDrive permanently . I have reviewed many so-called guides online and it seems that you need to have Windows 10 Pro or higher to disable One Drive ... from reinstalling using the Group Policy Editor (gpedit.msc). Therefore, the only option for Windows 10 Home users is to uninstall One Drive manually - however, each time Windows makes a major update, OneDrive comes back and starts sucking up my data bandwidth, and slows my machine down. Is there any way to uninstall OneDrive permanently? " My ... (view more)

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