windows 10

Fri
29
Jul
Dennis Faas's picture

How to Fix: Windows 10 Display Not Compatible when Upgrading

Infopackets Reader 'Davide' writes: " Dear Dennis, I have 7 of the exact same PCs with exact same displays: a Dell 2330 All-in-one (AIO). Some of the Dell 2330's upgraded to Windows 10 just fine; others would give me an error that 'Windows 10 will ... not work on this PC' because the display is not compatible with Windows 10 . Can you help me fix this error? " My response: I have been asked this question numerous times, though I have not have had the opportunity to connect remotely to someone's computer (via my remote desktop support service ) in order to troubleshoot this problem. That said, I ... (view more)

Tue
26
Jul
John Lister's picture

Windows 10 Anniversary Update Imminent

The Windows 10 "Anniversary Update" is out this week and those who've already tried it are generally impressed. However, it doesn't seem like enough to push skeptics over the edge. The update is scheduled to start rolling out next Tuesday, two days ... after the deadline to get a free upgrade to Windows 10, which is July 29, 2016. It's arguably the biggest set of updates since the system debuted last summer. There's only one significant feature that's completely new, named Windows Ink. It's designed mainly for use with stylus and pens on touchscreen devices. ... (view more)

Mon
25
Jul
Dennis Faas's picture

How to: Upgrade Windows 10 32-bit to 64-bit - Step by Step

Infopackets Reader Frank C. writes: " Dear Dennis, Thanks so much for helping me fix my broken start menu and task bar [which required a complete reinstall of Windows 10 32-bit] using your remote desktop support service . After you reviewed my ... laptop's hardware, I am taking your advice and wish to upgrade my system to 8GB of RAM. I understand that once I upgrade to the 8 GB of RAM, I will also need to upgrade to Windows 10 64-bit, because Windows 10 32-bit can only see a maximum of 4GB on my system. My question is: how can I upgrade from Windows 10 32-bit to Windows 10 64-bit? I downloaded ... (view more)

Fri
22
Jul
Dennis Faas's picture

How to Fix: Windows 10 Laptop Screen Fades (too dark)

Infopackets Reader Mary L. writes: " Dear Dennis, I just installed Windows 10 on my laptop, but I'm having a problem with the screen fading so dark I can hardly see it. I've tried adjusting the screen brightness manually on the laptop by pressing ... the FN (function) key + up arrow key, but the screen brightness won't say - it keeps going dark automatically on its own. The screen goes dim whether or not I have the laptop plugged into the power outlet, or if it's running on battery. It also seems to happen immediately as soon as I login to Windows. I have tried changing the Power Settings (via ... (view more)

Thu
21
Jul
John Lister's picture

Free Windows 10 Bad News for PC Makers

A research firm believes the free Windows 10 upgrade offer may have had a significant effect on new PC sales. It's part of an apparent pattern of users holding on to their old computers for longer. Speaking to The Register, Ranjit Atwal of Gartner ... said the company surveyed people who had taken advantage of the upgrade. It found that one in five of those questioned had decided against plans to get a new computer after trying out the new system on their existing machines. Atwal claims Microsoft did not expect that figure to be so high. (Source: theregister.co.uk ) In some ways the trend ... (view more)

Fri
15
Jul
Dennis Faas's picture

How to Fix: Windows 10 Upgrade Sysprep Operation / Boot Phase Errors

Infopackets Reader Gord F. writes: " Dear Dennis, I am trying to upgrade from Windows 7 to 10 but every time I run the upgrade, it fails with an error message: '0x8007002cf - 0x4000d - The installation failed in the second_boot phase with an error ... during migrate_data operation,' then reverts back to Windows 7. I have tried upgrading 3 times but it keeps failing. I don't know what to do. Can you help? " My response: I contacted Gord and ask if he would like me to connect to his computer using my remote desktop service in order to review the problem in depth. Gord agreed. I will say that this ... (view more)

Tue
05
Jul
John Lister's picture

Windows 10 Upgrade Nag Gets One More Push

Microsoft is giving Windows 10 one last push before the free upgrade offer ends on July 29 for Windows 7 and 8 users. It comes through a full-screen pop-up message that could well irritate those who have chosen to give the new system a miss. The new ... message will appear for some, but not all users who have yet to upgrade. It takes up the full screen and is white text on a blue background. That's a curious choice, as that color scheme is traditionally associated with the Blue Screen of Death , particularly in full-screen use. (Source: theverge.com ) Upgrade Message Includes Apology The ... (view more)

Tue
28
Jun
John Lister's picture

Microsoft Pays $10k After Windows 10 Breaks PC

Microsoft has agreed to pay $10,000 to a woman who says her computer was wrecked by an unwanted Windows 10 upgrade. The terms of the payment means there's no guarantee others in the same situation would prevail in court. Teri Goldstein says her ... computer automatically downloaded and attempted to install Windows 10 just days after it was released last July. If that's the case, that timeline certainly suggests some form of technical mistake as its only in recent months that Microsoft has stepped up its program of pushing the system out as an automatic update to many users. Broken ... (view more)

Mon
27
Jun
Dennis Faas's picture

How to Fix: Black Border on Laptop Display when Connecting HDMI to TV

Infopackets Reader 'Jackie' writes: " Dear Dennis, I just read the article you wrote about ' How to Fix: Windows 10 Black Border (Shrinking Screen) ' and have a similar question. I just upgraded to Windows 10; I have an HP laptop and have connected ... it to my big flat screen TV. The problem is that as soon as I plug in my HDMI cable to connect the HDTV to the laptop, the laptop displays black borders on the sides of the screen. How can I fix that? " My response: The reason you have black borders on the side of the screen whenever you connect your HDTV through the HDMI cable is because the ... (view more)

Fri
24
Jun
Dennis Faas's picture

How to Fix: 'Use the other installation disc that says 64-bit' Error

Infopackets Reader Tom M. writes: " Dear Dennis, I am running Windows 10 that came with my computer. I decided I want to do a clean install of Windows 10 while I'm still logged into my Windows 10 desktop - this is possible if you run setup.exe form ... the disc, then select "Custom" during the installation procedure. I used the Media Creation Tool (from Microsoft) to download Windows 10 x64 10586, and I burned that to disc. However, when I try to run setup.exe from the disc, it gives me an error that says: 'Use the other installation disc that says 64-bit. When you insert it, Windows setup will ... (view more)

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