Dennis Faas

Mon
16
Nov
Dennis Faas's picture

40% Off: WinX HD Video Converter, WinX MediaTrans

Infopackets Reader Leona L. writes: " Dear Dennis, Thank you for mentioning our product WinX DVD Ripper in your newsletter. We would like to extend a special offer to your readers for this Black Friday: WinX HD Video Converter and WinX MediaTrans. ... We are offering a lifetime license for just $25.95 (the regular price is $59). Both products can be downloaded as a trial before committing. Please kindly let your readers know! " My response: Thanks, Leona for sending our readers another great deal. Below I'll provide a bullet point of what each program does. WinX HD Video Converter: Full list of ... (view more)

Fri
13
Nov
Dennis Faas's picture

How to Fix: Disable Thunderbird Update Notification

Infopackets Reader Gary H. writes: " Dear Dennis, I've come across an older article you wrote which explains how to disable Thunderbird 'new mail' notifications from popping up constantly in the tray bar. The issue that I'm having has to do with a ... barrage of notifications that tell me that an update is available for Thunderbird. Is there a way to stop this from appearing all the time? " My response: Mozilla Thunderbird releases updates once in a while, so I'm am not sure why you are receiving constant reminders to update the program. There are two possibilities that come to mind: You've ... (view more)

Mon
09
Nov
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How to Fix: Cannot Start Outlook, Cannot Open Window

Infopackets Reader Leona H. writes: " Dear Dennis, I'm trying to upgrade from Outlook 2010 to Outlook 365 and I it takes a long time to start, stating that it 'cannot start outlook, cannot open window' or such. Actually, the full error message is: ' ... Cannot start Microsoft Office Outlook. Cannot open the Outlook Window . The set of folders cannot be opened. The attempt to logon to Microsoft Exchange has failed.' I don't understand how to get around this problem. I currently have Office 2010 and Office 365 installed. It only happens when I launch Outlook 365. Initially when I started Outlook ... (view more)

Fri
06
Nov
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Scammed by PC Safe Network / Homesoft Solution? Here's What to Do

Infopackets Reader Nancy P. writes: " Dear Dennis, Back in January I was paying bills on my bank website, when suddenly a red warning screen appeared, stating that my PC was locked and that I needed to call Microsoft to fix the problem. The phone ... number listed was 855-755-2888. There were loud sirens going off, and the computer was speaking to me. There was no way to get past the warning screen and I could not use my computer. Not knowing any better, I called the number and spoke to a man with a very thick Indian accent . He said their company name was PC Safe Pro and that they were ... (view more)

Fri
26
Jun
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How to Fix: Hide User Accounts Windows 10 Login Screen

Infopackets Reader Sam G. writes: " Dear Dennis, Thanks for your incredible service in helping me to set up a secure remote desktop using OpenVPN - now we can connect remotely to our office PC without worries of ransomware. Currently we have 10 ... people in the office and some of those users have unrestricted administrator access on the system. I would like to know if it's possible to hide user accounts in Windows 10 from the login screen? This is a security concern in case an employee's laptop was stolen - I don't want someone having access to our network remotely and trying to guess login ... (view more)

Fri
19
Jun
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How to Fix: Remote Access to Work Computer (Secure)

Infopackets Reader Steve T. writes: " Dear Dennis, I run a small business, and with the COVID-19 pandemic we have been forced to work remotely from home. The problem we are currently facing is that there are important files on our office PC (server) ... that I need to share with other employees. Right now I'm having to send these files by email and it's a nightmare. I've looked into using TeamViewer to connect remotely to another computer , but the fees they charge are quite high. Also, I am worried that if TeamViewer got hacked, someone might be able to gain access to my network. The reason I'm ... (view more)

Fri
15
May
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Explained: Convert Roblox Gift Card to Robux (Step by Step)

Infopackets Reader Julie F. writes: " Dear Dennis, My daughter is addicted to Roblox and plays it on her tablet for hours on end, every single day. Recently she received two gift Roblox gift cards for her birthday. These cards contain a PIN number ... and need to be activated online so she can use it within the game. I have successfully entered in the PIN number using a web browser (on a PC), and she now has $50 worth of Roblox credit. From my understanding, I am now supposed to convert the Roblox credit into Robux, which will allow her to purchase items within the game. Every video and written ... (view more)

Mon
04
May
Dennis Faas's picture

How to Fix: Move All Steam Games to Another Drive

Infopackets Reader David C. writes: " Dear Dennis, I am running out of space on my C drive (SSD) and I would like to move my entire Steam folder to the D drive. Currently I have a 1 TB SSD on C and the D drive is a 4 TB regular hard drive. Every ... guide I've looked at on the Internet explains how to do move each Steam game one at a time, but I've got over 20 games installed on here and that would take forever. What I would like to do is move all Steam games to another drive in one go. I don't understand why this is so difficult. I'm afraid I may screw something up if I don't do this right - in ... (view more)

Mon
16
Mar
Dennis Faas's picture

How to Fix: Win10 Home Disable Password Complexity, Expiration

Infopackets Reader Ginny S. writes: " Dear Dennis, I am running Windows 10 Home and all the sudden it is telling me that I need to change my password and that my Windows password must meet complexity requirements . I have never had this issue ... before. To make matters worse it tells me that the password needs to be minimum of 8 characters and contain both upper and lower case, plus digits. This has happened twice already and I have a hard enough time remembering my passwords. How can I disable the Windows 10 Home password complexity and expiration ? All the posts I've come across all mention ... (view more)

Fri
13
Mar
Dennis Faas's picture

How to Fix: Can't Start Malwarebytes Installer Service

Infopackets Reader Marlene T. writes: " Dear Dennis, My Windows 10 computer recently upgraded and my desktop icons have gone missing . On top of that, Malwarebytes Antimalware no longer works. When I try to launch Malwarebytes Antimalware, it ... freezes at the Malwarebytes logo and does not progress. I've tried to uninstall Malwarebytes Antimalware but it tells me that it can't start the malwarebytes installer service . I'm completely lost and need Malwarebytes to run! I need your help! " My response: I asked Marlene if she would like me to connect to her machine using my remote desktop support ... (view more)

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